Carrie Lewis
Elkton,MI
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in a fast-paced Level 5 We Honor Veterans Hospice Organization. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with staff, referral sources, patients and families through empathetic communication, respectful attitude and excellent customer service. Autonomous with high level critical thinking skills with proven Leadership focused on increasing and enhancing patient care and satisfaction.
Overview
18
18
years of professional experience
Work History
Executive Director
Heartland Hospice
Bad Axe, MI
02.2024 - Current
- Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management
- Interpreted regulations to identify patient care requirement criteria to be monitored and establish systems to achieve compliance
- Maintained accountability for operational and fiscal integrity, effectively managing designated budget.
- Developed marketing strategies to promote the organization's mission throughout the community.
Patient Care Manager
Heartland Hospice
Bad Axe, MI
05.2014 - 02.2024
- Advocated for clients, serving as a liaison between individuals, families, and healthcare professionals.
- Participated in continuing education and professional development activities to stay current with best practices in care management.
- Developed and maintained positive relationships with clients, families, and healthcare providers to support integrated care.
- Promoted integrations of long-term services and support to enhance continuity of care.
- Provided crisis intervention services as needed, ensuring client safety and access to appropriate resources.
- Managed caseloads effectively, prioritizing needs and ensuring timely access to necessary services.
- Developed, implemented, and regularly reviewed personalized care plans in collaboration with healthcare providers.
- Facilitated interdisciplinary team meetings to discuss client progress, challenges, and adjustments needed in care plans.
RN Case Manager
Heartland Hospice
Bad Axe, MI
12.2010 - 05.2014
- Facilitated transitions between levels of care through effective coordination of resources within a managed care environment.
- Assessed patient's physical, mental, and psychosocial health status to develop individualized care plans.
- Referred patients to specialized health resources or community agencies to furnish additional assistance.
- Developed discharge plans for patients transitioning from acute care settings to home or alternate facilities.
- Monitored and evaluated effectiveness of treatment plans and interventions.
- Provided emotional support and counseling to patients dealing with chronic illness or end-of-life issues.
RN Case Manager
Hospice of the Sunrise Shore
05.2007 - 12.2010
- Maintained accurate documentation of patient progress in the electronic health record.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Facilitated referrals to community resources for additional support services.
- Identified high-risk cases requiring intensive monitoring or specialized interventions.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
Associates of Applied Science - Registered Nurse
Alpena Community College
Alpena, MI05.2007
Skills
- Care Coordination
- Autonomy and problem solving
- Organized and Efficient
- Communication
- Relationships and rapport
- Quality improvement
References
Available upon request
Timeline
Executive Director
Heartland Hospice
02.2024 - Current
Patient Care Manager
Heartland Hospice
05.2014 - 02.2024
RN Case Manager
Heartland Hospice
12.2010 - 05.2014
RN Case Manager
Hospice of the Sunrise Shore
05.2007 - 12.2010
Associates of Applied Science - Registered Nurse
Alpena Community College
Similar Profiles
Jennifer MehrstedtJennifer Mehrstedt
Sr. Director of Professional Services at Promedica Hospice (formerly Heartland Hospice)Sr. Director of Professional Services at Promedica Hospice (formerly Heartland Hospice)
Rebecca NealRebecca Neal
Human Resource Assistant/Customer Service Representative at Heartland Hospice (Formerly Promedica Hospice)Human Resource Assistant/Customer Service Representative at Heartland Hospice (Formerly Promedica Hospice)
ROBERTO NIEVESROBERTO NIEVES
Hospice Chaplain at Heartland HospiceHospice Chaplain at Heartland Hospice