FELICIA PIERSON

aOversaw daily operations and strategic initiatives to enhance community services.

• Led strategic planning and execution to enhance profitability and company growth.
• Developed and implemented strategic plans to ensure organizational growth and development.
• Managed budgets and financial planning to support strategic initiatives and ensure sustainable growth.
• Managed the organization's financial resources and operations to maximize efficiency and effectiveness.
• Improved profitability by accurately maintaining P&L to meet prime fiscal responsibility.
• Oversaw staff training and development programs to enhance service quality.
• Collaborated with healthcare professionals to improve resident care standards.
• Directed operations and strategic initiatives for senior living community.
• Directed interdisciplinary collaboration to ensure holistic resident support.
• Oversaw corrective action plans that addressed structural, organizational, and departmental issues, enhancing operational effectiveness.
• Strategized and implemented plans to transform and revitalize operations, capitalizing on emerging industry trends.
• Executed on-time, under-budget project management to adhere to project road map.
• Implemented quality metrics to track business needs and lead diverse projects.
• Optimized supply chain to reduce materials costs and improve distribution.
• Performed risk assessments across multiple areas of operations in order to identify potential issues before they arise.
• Determined methods and procedures for staffing requirements and allotment of funds to various departments and projects.
• Provided oversight of all departments to ensure compliance with established policies and procedures.
• Reviewed and approved annual operating and capital budgets for the company.
• Strengthened company business by leading implementation of new projects and procedures.
• Ensured legal compliance by staying abreast of relevant laws, regulations, standards, guidelines.
• Fostered relationships with families to ensure satisfaction and engagement.
• Implemented targeted marketing strategies that increased community awareness and boosted occupancy rates.
• Cultivated relationships with key stakeholders, including board members, donors, sponsors, partners, and community leaders.
• Led team meetings to communicate goals, updates, and address concerns.
• Provided case management to ensure clients were receiving appropriate services and resources.
• Participated in team meetings with other staff members to discuss case management issues.
• Performed case management activities, such as assessing needs and determining eligibility for services.
• Provided case management to ensure clients were receiving appropriate services and resources.
• Participated in team meetings with other staff members to discuss case management issues.
• Performed case management activities, such as assessing needs and determining eligibility for services.

• Directed operations for senior living community, ensuring delivery of exceptional care and services.
• Oversaw daily operations, maintaining regulatory compliance, quality care, and financial efficiency.
• Ensured compliance with healthcare regulations while upholding high standards of quality and safety.
• Managed the organization's financial resources and operations to maximize efficiency and effectiveness.
• Managed budgets and financial planning to ensure sustainable growth.
• Managed staffing, training, and engagement to build a skilled and motivated workforce.
• Oversaw staff training and development programs to enhance service quality.
• Cultivated organizational culture that emphasized collaboration and enhanced employee satisfaction.
• Led quality assurance programs and strategic initiatives to enhance resident outcomes.
• Fostered relationships with residents, families, and stakeholders to boost trust and reputation.
• Implemented marketing strategies that raised community awareness and improved occupancy rates.
• Managed all aspects of human resources operations, including recruitment and employee relations.

• Developed and enforced policies to achieve compliance with JCAHO, CMS, and infection control standards, enhancing patient safety.
• Led case management, discharge planning, and utilization reviews to enhance resource allocation and improve resident outcomes.
• Managed nursing department's annual budget, monitoring expenditures to meet financial objectives while sustaining high-quality care.
• Supervised daily nursing operations, optimizing staff scheduling, conducting performance evaluations, and ensuring adherence to clinical practices.
• Conducted routine audits of clinical documentation and medication administration records to ensure accuracy and regulatory compliance.
• Promoted professional development by mentoring nursing staff, facilitating ongoing education, and enhancing skillsets to support career growth.
• Partnered with interdisciplinary teams to develop and implement individualized care plans, ensuring patient-centered care delivery.

• Coordinated attorney schedules, client meetings, and prepared legal documentation for court appearances, enhancing workflow efficiency.
• Conducted legal research and assisted in drafting contracts, affidavits, and other legal documents under attorney supervision.
• Organized and maintained case files and confidential records, ensuring compliance with legal standards and meeting deadlines.
• Served as primary point of contact for clients, facilitating communication and providing timely updates on case progress.

• Recruited, interviewed, and onboarded qualified candidates for nursing and caregiving positions.
• Cultivated client relationships to assess staffing requirements and deliver customized staffing solutions.
• Coordinated staffing schedules for healthcare facilities, ensuring coverage aligned with client needs and regulatory compliance.
• Conducted background checks, verified credentials, and maintained personnel records to ensure compliance.