Carrie Lynch
Customer Care Advocate IIA
Rochester
Summary
Customer service professional with solid background in resolving customer inquiries and providing exceptional service. Proven ability to handle complex issues efficiently while maintaining high level of professionalism. Known for fostering team collaboration and adapting to dynamic work conditions with ease.
Overview
18
18
years of professional experience
Work History
Customer Care Advocate IIA
Lifetime Workforce Solutions
04.2024 - Current
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Answered customer questions regarding benefits and deductibles.
- Peer mentor
Stylist
Blowout studio
04.2019 - 07.2023
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Manager/Bar Manager
Salvatores
05.2017 - 05.2019
- Managed and motivated employees to be productive and engaged in work.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Accomplished multiple tasks within established timeframes.
- Resolved customer and staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Unit Supply Specialist
United States Army Reserve
07.2008 - 07.2014
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Boosted productivity by maintaining weapons and materials for entire unit.
- Oversaw supply requests, accountability, and receipts.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Worked effectively in fast-paced environments.
- Monitored inventory demand and material assets to reduce product variability to achieve optimal solutions.
Education
Social Work
Nazareth College
Rochester, NY03-2028
Psychology
Finger Lakes Community College
05-2021
Licensed Cosmetologist - Cosmetology
Continental School of Beauty
Rochester, NY 05.2001 -
High School Diploma -
Palmyra Macedon High School
Palmyra, NY 05.2001 -
Skills
Call center experience
Data entry proficiency
Active learning
Complaint handling
Empathy display
Coaching
Escalation management
Follow-up skills
First call resolution
Customer service
Adaptability and flexibility
Time management
Timeline
Customer Care Advocate IIA
Lifetime Workforce Solutions
04.2024 - Current
Stylist
Blowout studio
04.2019 - 07.2023
Manager/Bar Manager
Salvatores
05.2017 - 05.2019
Unit Supply Specialist
United States Army Reserve
07.2008 - 07.2014
Licensed Cosmetologist - Cosmetology
Continental School of Beauty
05.2001 -
High School Diploma -
Palmyra Macedon High School
05.2001 -
Psychology
Finger Lakes Community College
Social Work
Nazareth College