Guerline Paul
Katy,TX
Summary
Passionate about building strong members service relationships, driving brand loyalty and increasing customer engagement. 20+ years of world class customer service/sales experience. Resolving complex service inquiries and increasing sales. Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Care Advocate II
Accolade Inc
08.2022 - 04.2024
- Contacting members using various means
- Predominantly calls, emails, and mobile messages
- #1 on a team of about 20 members
- Recognized for clear and concise communication
- Provided timely feedback to management regarding potential areas of improvement within the department or organization as a whole.
- Consistently exceeded performance metrics while maintaining a focus on providing excellent customer support.
- Maintained high levels of customer retention with proactive outreach initiatives.
- Kept up-to-date with industry trends, product updates, and policy changes to provide knowledgeable assistance at all times.
Outbound/Inbound Sales Representative
Lincare Holdings
08.2021 - 07.2022
- Outbound/Inbound sales calls regarding medical supplies
- Verifying Hippa protected data
- Verifying patient prescriptions
- Track and verify patient orders
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Responded to customers within required turnaround times.
- Documented details of calls and customer interactions.
Telephone/Internet repair Tech
Spectrum
07.2017 - 02.2021
- Providing customer service and technical support to Spectrum residential customers
- Upselling Spectrum services
- Creating new accounts and taking payments
- Evaluated potential software applications for compatibility with current systems, recommending effective solutions when appropriate.
- Actively contributed ideas during strategy sessions that resulted in increased member engagement.
- Enhanced public speaking skills by presenting tech findings at monthly meetings.
- Fostered supportive learning environment, facilitating peer-to-peer tech tutoring sessions.
Education
High school diploma or GED -
Some College - Nursing
Broward college
Davie, FL01.2007
Skills
- Tech Support
- Desktop Support
- Help Desk
- Service Desk
- Customer Service
- Call Center
- Customer Support
- Outbound Sales
- LAN
- Network Support
- DNS
- Operating Systems
- Microsoft Windows
- Computer Networking
- Remote Access Software
- Order fulfillment
- DHCP
- Software Troubleshooting
- WAN
- TCP/IP
- Sales
- CRM software
- B2B sales
- Troubleshooting
- Citrix
- Microsoft Exchange
- Active Learning
- Call center experience
- Data entry proficiency
- Complaint Handling
Certification
driver's license
Assessments
Sales skills, Proficient, 12/01/20, Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additionalinformation
Over 10+ years of experience in the sales field. Successfully sold everything from greeting cards to moving services and medical supplies for some of the best known companies in the business., Proven ability to communicate across all available channels of communications. Able to successfully communicate complicated ideas and thoughts to the consumer., Always leading the pack in whatever I endeavor to do. My can do attitude and tenacity leads others to do better and try harder.
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
- Title: Care Advocate
Timeline
Customer Care Advocate II
Accolade Inc
08.2022 - 04.2024
Outbound/Inbound Sales Representative
Lincare Holdings
08.2021 - 07.2022
Telephone/Internet repair Tech
Spectrum
07.2017 - 02.2021
Some College - Nursing
Broward college
driver's license
High school diploma or GED -
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