Malaysia Peters
Greenville,South Carolina
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
7
7
years of professional experience
Work History
Customer Care Specialist II
Best Buy
Richfield, MN
09.2021 - Current
- Interact with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- De-escalate customer issues with proven conflict mediation and problem-solving abilities.
- Document customer correspondence in CRM to track requests, problems and solutions.
- Assist customers with issues regarding their accounts, check on their order status, schedule in home repairs and also in store appointments, and update any personal information if needed.
- Detail product features for customers to provide information for best decisions based on personal needs.
Mobile Sales Associate
MarketSource
Simpsonville, SC
02.2020 - 07.2020
- Engage in side-by-side selling with retail associates, and to also sell mobile products, accessories and services to customers
- Welcomed guests and asked open-ended questions to best determine which products would meet needs.
- Demonstrated and sold mobile devices to guests, showcasing latest product features and capabilities.
- Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.
- Greeted customers to determine wants or needs.
- Searched store inventory to find requested product availability.
Cashier
Zaxby's
Mauldin, SC
05.2018 - 06.2019
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Customer Service Representative
Adecco
San Diego, CA
09.2016 - 03.2017
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered calls for customers who wanted to place an order for certain restaurants.
- Used proven techniques to de-escalate angry customers during telephone interactions.
Education
Certificate (Undergraduate) - Information Assurance And Security
University of Phoenix
Tempe, AZ01.2024
High School Diploma -
Terrell High School
Dawson, GA05.2014
Skills
- Customer Service Excellence
- Quality Assurance
- Tech Support
- Payment Processing
- Inbound Customer Service
- Outbound Customer Service
- Customer Relations
- Technical Support
- Technical Troubleshooting
- In-store Support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"The closer you come to knowing that you alone create the world of your experience, the more vital it becomes for you to discover just who is doing the creating."
Eric Micha'el Leventhal
Timeline
Customer Care Specialist II
Best Buy
09.2021 - Current
Mobile Sales Associate
MarketSource
02.2020 - 07.2020
Cashier
Zaxby's
05.2018 - 06.2019
Customer Service Representative
Adecco
09.2016 - 03.2017
Certificate (Undergraduate) - Information Assurance And Security
University of Phoenix
High School Diploma -
Terrell High School