RAQUEL REYES
Baldwin Park,CA
Summary
Experienced with customer support, providing effective and empathetic solutions to enhance satisfaction. Utilizes strong communication and problem-solving skills to address and resolve inquiries promptly. Track record of building rapport with customers and ensuring positive service experience.
Overview
7
7
years of professional experience
Work History
Customer Care Advocate II
ZENITH - AMERICAN SOLUTIONS
06.2023 - 06.2026
- Review and verify applications, supporting documents to determine eligibility.
- Process new enrollments, renewals, change-of-status request, terminations in a timely and accurate manner.
- Resolved customer inquiries and issues efficiently using CRM systems.
- Provided exceptional service by actively listening to customer needs and concerns.
- Developed training materials that improved staff performance in customer engagement techniques.
Contribution Accounting Processor III
ZENITH - AMERICAN SOLUTIONS
04.2020 - 01.2023
- Processed invoices and reconciled accounts to ensure timely payment processing.
- Oversaw month-end close processes, ensuring all entries were accurately recorded and reported timely.
- Performed account reconciliation for multiple employers.
- Reviewed and processed monthly contribution reports.
- Maintain accurate employer and employee contribution history records.
Temporary Employee
AJILON & ACCOUNTING PRINCIPALS
05.2019 - 04.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Education
High School Diploma -
BALDWIN PARK HIGH SCHOOL
05.2014
Skills
- Multitasking and Organization
- Strong verbal and written communication
- Adaptability and flexibility
- Active learning
- Call center experience
- Data entry proficiency
Languages
Spanish
Professional Working
Timeline
Customer Care Advocate II
ZENITH - AMERICAN SOLUTIONS
06.2023 - 06.2026
Contribution Accounting Processor III
ZENITH - AMERICAN SOLUTIONS
04.2020 - 01.2023
Temporary Employee
AJILON & ACCOUNTING PRINCIPALS
05.2019 - 04.2020
High School Diploma -
BALDWIN PARK HIGH SCHOOL