Carrie Martel
Sedgwick
Arundel,ME
30
years of professional experience
Work History
Leave of Absence Coordinator
5 Months- Coordinated leave requests, ensuring compliance with company policies and legal requirements.
- Coordinated communications between employees, managers, and healthcare providers to facilitate smooth transitions.
- Reviewed medical documentation for accuracy and completeness, streamlining approval processes.
- Managed return-to-work coordination efforts, successfully reintegrating employees back into the workplace after extended absences.
- Ensured timely and accurate completion of all required documentation for leaves of absence, minimizing potential legal exposure for the organization.
- Conducted thorough audits of leave records to ensure accuracy and compliance with company policies and regulations.
- Improved communication between employees and management during leaves of absence, fostering a supportive work environment.
- Managed employee records related to leaves of absence, maintaining confidentiality and accuracy.
- Provided compassionate support to employees experiencing personal or family medical issues, easing the stress of navigating leave processes.
- Facilitated communication between HR and employees regarding leave policies and procedures.
Leave of Absence Coordinator
6 Years 11 Months- Coordinates and administers activities related to associates leaves to ensure compliance with FMLA guidelines.
- Provides instructions and support to associates, Manager and HRBPs.
- Assists associates to remain out or return to work with all necessary support from dr or work with appropriate paperwork and documentation needed.
- Coordinates with vendors to assist employees who are out of work on STD, LTD and Workers Compensation with correct forms of completion.
- Provided exceptional support to employees during their leaves of absence, addressing concerns and answering questions in a timely manner.
Associate Service Specialist
3 Years- Handle calls from associates that have inquiries regarding their payroll, Benefits and any HR related policy concerns.
- Handle associates inquires both telephonically and by email, research required information using available resources,
- Process LOA/FMLA for associates. Update existing customer information, process new Job applications and reset passwords for applicants to update information,
- Route calls to appropriate resources, Document all call information according to operating procedures.
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
- Investigated and resolved customer inquiries and complaints quickly.
Claims Service Representative
1 Year- Handled STD/LTD calls. Providing timely and accurate support to specialty teams.
- Provide information to claimants via telephone communication regarding policy coverage and current company procedures,
- Handles and analyze problems and making suggestions and recommendations to callers.
- Handle Customer needs and problems in a timely manner, to promote positive customer service through prompt, accurate and courteous responses to customer information needs.
- Coordinated seamless transitions for employees returning to work after extended leaves of absence, ensuring appropriate accommodations were made when necessary.
- Coordinated leave of absence requests, ensuring compliance with company policies and regulations.
- Managed employee communications regarding leave status, providing timely updates and support.
Accounts Receivable Specialist
2 Years 10 Months- Review all Invoices/check request for proper approval, supporting documentation and accuracy.
- Entering invoices into the accounting system.
- Print AP checks and obtain appropriate signatures from management.
- Reconcile AP sub ledger to general ledger.
- Process Credit card Payments. Process weekly expense reports. Maintain and update accounts payable files.
- Answer vendor inquires.
- W-9 processing.
- Opening all AP mail and enter into system
Patient Access Rep II
4 Years- First contact for patients. Responsible for schedules, pre-Registration, Registration, and admission of patients for labs, surgery, admission, minor procedures.
- Determined patient's insurance coverage, eligibility, and performed required pre-authorization procedures.
- Maintained patient care unit control for all bedding units. Provided financial counseling and assistance.
- Inform patient of estimated financial responsibilities and collects up-front payments and co-Payments based on the estimate.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
Customer Service Rep
3 Years- Gather necessary demographic and insurance information from patients. Manage Patient scheduling.
- Answering inbound calls and greeting patients.
- Verify insurance, confirm patient demographics, accept co-pays and make follow-up appointments.
- Schedule surgery and pre-Authorize insurance verification. Provide HIPPA paperwork.
- Conducted detailed policy reviews to advise customers on optimal coverage options.
Oxygen Intake Customer Service
1 Year- Responsible for the accurate selection, packaging, and shipping /delivering of products and supplies to patients.
- Maintain inventory at designated levels, rotate stock as required and maintain Pick/Pack area.
- Document patient notes and follow up utilizing company system. Assist with equipment retrieval from patient homes.
- Assist with the inventory and maintenance of patient related equipment and supplies including cleaning, tracking and storage.
Data Entry Clerk
4 Years- Review data from completed forms or other documents for accuracy and completeness for entry into Data system.
- Provide direction and assistance to field personnel regarding data requirements and status of paperwork.
- Provide correct ICD-9 codes for accurate entry and billing. Handled reports for billing and field accuracy.
- Provided list of medical supplies use per visit to inventory/supply personal.
- Collaborated with nursing staff to ensure timely data entry and updates.
Education
High school
or equivalent
Skills
HRIS systems
Microsoft office
Discretion and confidentiality
Employee relations
Compliance monitoring
Workers' compensation
Return-to-work programs
Willingness to learn
Teamwork
Problem-solving
Attention to detail
Multitasking Abilities
Reliability
Additional Information
- Great Customer Service
- Highly Dedicated and Organized, With Positive Attitude
- Able to Handle Multiple Assignments and Meet Expectations
- Have Excellent Communication Skills
- Thrive on Working in a Challenging Environment
- Able to handle Multi Phone-Line
Timeline
Leave of Absence Coordinator
Sedgwick
01.2026 - CurrentRead More
Leave of Absence Coordinator
ADUSA
01.2019 - 12.2025Read More
Associate Service Specialist
Delhaize America Scarborough
01.2016 - 01.2019Read More
Claims Service Representative
CDS
01.2015 - 01.2016Read More
Accounts Receivable Specialist
Direct Mail of Maine
03.2012 - 01.2015Read More
Patient Access Rep II
Southern Maine Health Care
01.2007 - 01.2011Read More
Customer Service Rep
Orthopedic Surgery Assoc
01.2004 - 01.2007Read More
Oxygen Intake Customer Service
New England Life Care
01.2000 - 01.2001Read More
Data Entry Clerk
Visiting Nurse services
01.1996 - 01.2000Read More
High school
Read More