Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Carrie Martin

Cincinnati,OH

Summary

Dynamic leader with expertise in operations management and customer service, enhancing profitability at Bardellos Restaurant. Proven track record in staff training and development, optimizing team performance. Skilled in cost management and sales negotiation, fostering vendor relationships. Dependable and reliable, driving business growth through strategic planning and effective communication. My goals are to create a strong workforce and a positive environment for the company!

Overview

9
9
years of professional experience
1
1
Certification

Work History

Owner/Operator

Bardellos Restaurant
2020.12 - 2023.01

I

  • Managed daily operations, ensuring high standards of food quality and service delivery.
  • Developed and implemented training programs for staff to enhance performance and customer service skills.
  • Oversaw financial planning and budgeting, resulting in improved profitability and cost control measures.
  • Established relationships with local suppliers to source quality ingredients at competitive prices.
  • Managed day-to-day business operations.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.

Banquet Server/ Bartender

Hilton Netherlands Plaza
2014.04 - 2020
  • Delivered exceptional customer service during large-scale events, ensuring guest satisfaction and smooth operations.
  • Set up and dismantled banquet equipment efficiently, adhering to safety protocols and timelines.
  • Collaborated with kitchen staff to coordinate timely food service for events, enhancing overall guest experience.
  • Trained new servers on operational procedures and service standards, fostering a cohesive team environment.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Adhered to all health and safety regulations while serving food and beverages.

General Manager

Danny Bs Bar and Grill
2017.02 - 2019.03
  • Oversaw daily operations to ensure efficient service and customer satisfaction.
  • Implemented staff training programs that improved team productivity and service quality.
  • Developed and managed budgets, optimizing resource allocation for maximum profitability.
  • Established vendor relationships, negotiating contracts to secure favorable terms and pricing.
  • Analyzed sales data to identify trends, adjusting strategies to enhance revenue growth.
  • Coordinated marketing initiatives that increased community engagement and brand visibility.
  • Fostered a positive work environment, promoting teamwork and employee retention efforts.

General Manager/ HR

Platinum Supplies
2013.10 - 2016
  • Oversaw daily operations, ensuring smooth workflow and high customer satisfaction.
  • Developed and implemented training programs for staff, enhancing team performance and service quality.
  • Managed inventory levels, optimizing stock control processes to reduce waste and improve efficiency.
  • Analyzed financial reports, identifying trends to inform strategic decision-making for improved profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Formulated policies and procedures to streamline operations.

Education

High School Diploma -

William Henry Harrison High
Cincinnati, OH
2008

Skills

  • Operations management
  • Documentation and reporting
  • Hiring
  • Business planning
  • Staff training and development
  • Sales negotiation
  • Personnel management
  • Staffing
  • Payroll processing
  • Human resources
  • Recruiting and hiring
  • Cost management
  • Customer service
  • Dependable and reliable
  • Schedule management

Accomplishments

I have always had a passion for the service industry, as a result I went on to open my own restaurant called Bardellos! It was in operation for several years before I closed it. Since then I went on to help several other businesses get up and running including Son of a butcher steakhouse, sharkz night club and Danny bs!

Certification

Restaurant operations certified

Servsafe trainers certified

Ohio liquor wine and beer license

Tips trained

Etiquette certified

Five star five diamond trained and certified

Timeline

Owner/Operator

Bardellos Restaurant
2020.12 - 2023.01

General Manager

Danny Bs Bar and Grill
2017.02 - 2019.03

Banquet Server/ Bartender

Hilton Netherlands Plaza
2014.04 - 2020

General Manager/ HR

Platinum Supplies
2013.10 - 2016

High School Diploma -

William Henry Harrison High