Carrie Newman
Summary
Organizational Change Management and Project Management professional with 5+ years leading cross-functional initiatives, stakeholder engagement, and process improvement within healthcare operations. Proven track record of driving change adoption, facilitating workshops, and delivering measurable outcomes exceeding $6M in impact. Skilled in translating complex workflows into scalable solutions that improve performance and team capability.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Project Manager/Revenue Specialist III
DaVita Dialysis, Inc.
07.2023 - Current
- Lead multiple organizational change and process improvement initiatives across cross-functional teams, managing full lifecycle delivery (intake, scope, execution, and reporting)
- Conducted stakeholder and impact analyses across payer system and processes, identifying process gaps that drove $5.1M reduction in non-bill inflow and $1.2M improvement in cash performance
- Designed and implemented a Six Sigma–aligned change framework to identify inefficiencies, prioritize improvements and drive adoption.
- Developed change communication and engagement materials (executive decks, process maps, workflow guides) to support stakeholder alignment and decision-making
- Facilitated cross-functional workshops and working sessions, enabling alignment across operational, clinical, and revenue teams
- Built and governed training materials, SOPs, and onboarding tools, ensuring consistency, quality, and alignment with business processes
- Defined and tracked KPIs and performance metrics, providing executive reporting on project outcomes, adoption, and operational impact
Insurance Counselor II
DaVita Kidney Care
02.2020 - 07.2023
- Managed high-volume caseload and partnered with clinical teams to support accurate insurance workflows and patient financial guidance.
- Supported workflow improvements and change adoption by identifying and resolving process gaps through payer and documentation analysis
- Collaborated with clinical and operational stakeholders to improve workflow accuracy and compliance
- Contributed to training and onboarding efforts, sharing system knowledge and best practices to improve team capability
Supervisor
Transit Organization
01.2018 - 02.2020
- Led frontline teams through operational and process changes, ensuring clear communication, readiness, and consistent adoption of new procedures
- Oversaw employee lifecycle processes including onboarding, performance management, and corrective action.
- Ensured compliance with DOT regulations and federal/state employment standards.
- Coordinated training initiatives to support employee development and service quality.
Director
Nonprofit Organization
08.2007 - 11.2012
- Directed operations across programs, finance, and compliance while leading staff development and training initiatives.
- Implemented process improvements to strengthen operational performance and service delivery.
- Led communication efforts for new initiatives, policy updates, program changes, tailoring messaging for diverse stakeholder groups.
- Managed budgeting, grant oversight, and financial reporting to sustain and grow operations.
Education
Associate of Science -
Kaskaskia College
Centralia, ILBachelor’s Coursework - Organizational Leadership
Greenville University
Greenville, ILSkills
- Organizational Change Management (OCM)
- Stakeholder & Impact Analysis
- Process Improvement (Lean / Six Sigma)
- Project Management
- Change Readiness & Adoption
- Workflow Optimization
- Workshop Facilitation
- Excel
- Power BI
- SharePoint
- Microsoft Project
- Jira
- Asana
Accomplishments
- 2025 DaVita Leadership Graduate
- 2025 DaVita Core Value Award
Certification
PMP (In progress)
Timeline
Project Manager/Revenue Specialist III
DaVita Dialysis, Inc.
07.2023 - Current
Insurance Counselor II
DaVita Kidney Care
02.2020 - 07.2023
Supervisor
Transit Organization
01.2018 - 02.2020
Director
Nonprofit Organization
08.2007 - 11.2012
Bachelor’s Coursework - Organizational Leadership
Greenville University
Associate of Science -
Kaskaskia College