Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Work History
Customer Service Specialist
Home Depot
Jacksonville
Assisted customers with product selections and inquiries in a fast-paced retail environment.
Processed customer transactions accurately using point-of-sale systems and cash registers.
Managed inventory levels by restocking shelves and organizing merchandise displays effectively.
Resolved customer complaints and issues through effective communication and problem-solving techniques.
Maintained a high level of professionalism while interacting with customers via phone or email.
Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Assistant Property Administrator
Amelia Island Resort Rentals Inc
Fernandina Beach
Assisted property manager with lease administration and tenant inquiries.
Coordinated maintenance requests and scheduled service appointments for properties.
Prepared and organized property documents for compliance and audits.
Maintained accurate tenant records in property management software systems.
Communicated with vendors to ensure timely completion of property services.
Assisted in conducting property inspections to ensure compliance with standards.
Created reports on occupancy rates, rental income projections and expenses.
Negotiated terms of rental agreements between landlords and tenants.
Performed regular audits of accounts receivable to ensure accuracy of data.
Provided support for the maintenance staff by coordinating repairs, scheduling vendors and tracking invoices.
Coordinated with outside contractors to complete major renovations or repairs.
Monitored all building systems including HVAC, lighting, plumbing, fire alarms and elevators.
Conducted periodic property inspections to ensure compliance with safety standards.
Managed customer service inquiries efficiently in a timely manner.
Maintained accurate records of all leases, contracts and other legal documents.
Collaborated with team members to streamline office operations and improve efficiency.
Accounts Receivable Specialist
21st Century Oncology
Jacksonville
Processed customer payments and applied transactions to accounts accurately.
Managed aged receivables and followed up on outstanding balances consistently.
Generated invoices and verified billing accuracy for healthcare services provided.
Reviewed account discrepancies and resolved issues with clients effectively.
Maintained detailed records of customer interactions and payment histories.
Assisted in financial reporting by preparing accounts receivable summaries regularly.
Communicated with patients regarding payment plans and account inquiries professionally.
Processed payments, refunds and adjustments to customer accounts.
Researched past due accounts and initiated collection efforts in a timely manner.
Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
Evaluated open accounts to look for past-due balances and pursue collection strategies.
Generated weekly aging reports used to identify delinquent accounts requiring follow-up action.
Monitored unapplied cash balances and identified potential write-offs or bad debt expense accruals.
