Carrie Nipp

Work History

Monarch Chophouse

01.2022 - 07.2025

Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly salesdriven.
Upheld strict cleanliness standards, adhering to food safety guidelines and maintaining an immaculate dining area.
Trained new servers on fine dining etiquette and company standards, improving overall team performance.
Showcased extensive knowledge of menu items, offering adept recommendations to suit individual preferences.
Continuously updated knowledge on wine pairings, enabling expert recommendations for diverse clientele.

The Chophouse

01.2017 - 09.2020

Delivered distinctive guest experience in a team-oriented, guest-centric environment guiding patrons through food and wine menus ensuring seamless service.
Set positive example for team members by providing high-quality, efficient service.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Delivered in-depth training to workers in customer -facing roles to promote strong team performance.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.

The AM Group

05.2016 - 12.2016

Coordinated events for entire household, including holiday parties, cocktail parties and small gatherings.
Formal private dining and proper tea service for principals and important dignitaries.
Conducted regular audits and inventory control of fine china and home furnishings.
Establish effective communication with the principals inclusive of Director of Family Affairs, Estate Manager, Executive Chef, kitchen staff, housekeeping, contractors, personal drivers and security.
Provided multifaceted services, running errands, managing mail, scheduling appointments and arranging transportation.

Tegna Inc.

05.2016 - 10.2016

Prospect and develop new client base consisting of enterprise accounts spending in excess of $2.5 million annually on advertising.
Perform extensive needs analysis, selling comprehensive marketing solutions to C-Level Executives.
Identify and drive new revenue streams for clients executing more efficient allocation of advertising budgets.

Gannett

12.2012 - 02.2014

Collaborate and manage 3 Account Executives assisting in achieving digital sales quotas in excess of $4.5 million.
Acquire new business, retain and increase market share year over year by 125%.
Created paid client ads for use on diverse social media platforms, on average exceeding 25% additional unique visitors to website per ad.
Research marketing trends for key accounts utilizing POLK data and executing successful marketing campaigns for top 30 auto dealers.
Achieved Top Sales Team of the Year for Starmedia, Automotive Team 2013.