Carrie Parrott
Christiana,TN
Summary
Dynamic professional with a proven track record at State Farm, adept in customer relationship management and problem-solving abilities. Excelled in delivering exceptional service, ensuring client satisfaction by leveraging product knowledge and interpersonal skills. Mentored educators at Bright Futures, enhancing classroom efficiency and fostering academic success.
Overview
14
14
years of professional experience
Work History
Care Center Specialist III
State Farm
12.2016 - Current
- Provided exceptional customer service by addressing inquiries promptly and professionally, resulting in improved relations with not only customers but also with agents & peers company wide.
- Exhibited high energy and professionalism when dealing with agents and customers.
- Responded proactively and positively to rapid change.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Delivered prompt service to prioritize customer needs.
- Established trust with agents & customers by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered consistent top-notch performance under pressure during peak hours or challenging situations.
Lead Preschool Teacher
Bright Futures
05.2011 - 12.2016
- Applied play-based strategies to provide diverse approaches to learning.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Assisted and supervised 22 children through entire school day.
- Submitted weekly lesson plans.
- Enhanced classroom efficiency by streamlining daily routines and procedures, saving valuable instructional time for academic learning opportunities.
- Mentored new educators on effective teaching strategies, contributing to their professional development and success in the classroom.
Education
Bachelor Of Social Work -
Middle Tennessee State University
Murfreesboro, TNSkills
- Policy compliance
- Verbal and written communication
- Product Knowledge
- Customer Relationship Management
- Building rapport
- Attention to Detail
- Problem-solving abilities
- Understanding Customer Needs
Timeline
Care Center Specialist III
State Farm
12.2016 - Current
Lead Preschool Teacher
Bright Futures
05.2011 - 12.2016
Bachelor Of Social Work -
Middle Tennessee State University
Similar Profiles
ALBERTO ESCOBAR RUIZALBERTO ESCOBAR RUIZ
Claim Specialist; and Producer at State Farm Corporate & State Farm AgencyClaim Specialist; and Producer at State Farm Corporate & State Farm Agency
Bethany GandyBethany Gandy
Insurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State FarmInsurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State Farm
Blake EnosBlake Enos
Underwriting Service Assistant at State FarmUnderwriting Service Assistant at State Farm
Hadiya HullHadiya Hull
Claims Adjuster at State FarmClaims Adjuster at State Farm
Braiden TaylorBraiden Taylor
91B Wheeled Vehicle Mechanic at TN Army National Guard91B Wheeled Vehicle Mechanic at TN Army National Guard