Christopher Greenway
Little Elm ,Tx
Summary
Seasoned Care Center Specialist III with a proven track record at State Farm, adept in database research and cross-functional coordination. Excelled in implementing feedback and enhancing policy compliance, significantly improving call handling efficiency. Demonstrates a professional phone voice alongside exceptional call documentation skills, ensuring top-tier service delivery and operational excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Care Center Specialist III
state farm
Dallas/richardson Hub, Tx
07.2022 - Current
- Assisted with LIEPS by reviewing leadership inquiries and escalations, employing decision-making skills to resolve issues for PLCC stakeholders.Participated in training sessions related to products, services and processes.
- Identified data entry errors and corrected mistakes to achieve near-perfect accuracy in data sets.
- Served as a key team resource, providing essential support and expertise.
- Entered data into underwriting database to track activity during process.
- Handled incoming calls and directed callers to appropriate department or employee.
- Performed due diligence by assessing data.
- Assisted with new business processing, renewals, endorsements, cancellations and reinstatements.
- Responded to requests for data searches, office memo drafts, or reference retrievals.
Warehouse Order Selector
Albertsons
Roanoke, TX
10.2021 - 07.2022
- Participated in monthly meetings with management team to discuss job performance, goals, objectives.
- Inspected products for quality assurance prior to shipment.
- Stamped price tags on merchandise, referring to official price lists.
- Packaged fragile items with protective padding to prevent damages during shipments.
- Recommended disposal of obsolete stocks to write off unsellable items from inventory.
- Maintained cleanliness of the warehouse by sweeping and mopping floors daily.
- Confirmed items picked for orders by keying codes into system.
- Unpacked boxes of merchandise and stocked shelves accordingly.
Shipping and Receiving Clerk
Owen Oil Tools
Godly , EX
10.2018 - 07.2020
- Logged inbound and outbound discrepancies for wrong products, incorrect quantities and damages.
- Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
- Organized warehouse space to maximize efficiency when receiving, storing and organizing products for shipment.
- Monitored merchandise received and shipped from facility in computer system.
- Prepared documentation to track and report on damaged or missing items.
- Compared and verified identifying information of outgoing shipments.
- Used vendor knowledge to determine shipping procedures, routes and rates.
Education
High School Diploma -
Abeka Academy
Pensacola, FL08-2013
Bachelor of Science in Business - Business Analytics
Colorado State University In Progress
Fort Collins, COSkills
- Cross-functional coordination
- Call handling
- Feedback implementation
- Policy compliance
- Call center operations
- Call documentation skills
- Professional phone voice
- Database research
- Data entry
- Call control
- de escalation
Certification
- ains 101
Accomplishments
- Awards for mentoring peers and helping with training class
- helped lead entry training
Timeline
Care Center Specialist III
state farm
07.2022 - Current
Warehouse Order Selector
Albertsons
10.2021 - 07.2022
Shipping and Receiving Clerk
Owen Oil Tools
10.2018 - 07.2020
High School Diploma -
Abeka Academy
Bachelor of Science in Business - Business Analytics
Colorado State University In Progress
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