Summary
Overview
Work History
Education
Skills
Timeline
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Carrie Polanco

Woodsboro,TX

Summary

Goal-oriented Convenience Store Clerk with impressive retail background and strong work ethic. Managed shift operations for large regional convenience store chain and earned very good customer service ratings. Good communications skills and high attention to detail leading to positive results.

Overview

10
10
years of professional experience

Work History

Convenience Store Clerk

D & W Fastbreak
06.2022 - Current
  • Stocked merchandise on display shelves and racks to provide good selection for customers.
  • Followed cash handling, inventory accountability and fueling station procedures as part of operations.
  • Received inventory from vendors and entered merchandise into inventory database to keep accurate records.
  • Complied with company guidance and state and federal laws to control sales of tobacco, alcohol and [Type] products.
  • Met safe food handling protocols to comply with company, [Location] health department and industry standards.
  • Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
  • Operated POS systems to accurately process customer purchases.

Pawnbroker

Cash America Pawn
08.2015 - 04.2016
  • Negotiated sale prices to reach target profit margins while reaching suitable pricing for customer.
  • Performed store open and close procedures as part of shift responsibilities.
  • Priced and resold items that remained unclaimed by owners.
  • Received and processed payments for loan values and item purchased, recording transactions in [Type] system.
  • Welcomed customers to shop and offered to answer questions on merchandise.
  • Estimated value and gave appraisals of merchandise for prospective clients.
  • Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.

Restaurant Manager

Rockport Country Club
03.2014 - 08.2015
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.

Education

GED -

Fort Edward Jr Sr High
Fort Edward, NY
05.2001

Skills

  • Customer Retention
  • Advising and Coaching
  • Cash Register Operations
  • Consultative Sales Approach
  • Food Safety Guidelines
  • POS Transactions
  • Guest Relations
  • Closing Procedures
  • Inventory Records
  • Customer Service
  • Cashier Training
  • Cash Counting

Timeline

Convenience Store Clerk

D & W Fastbreak
06.2022 - Current

Pawnbroker

Cash America Pawn
08.2015 - 04.2016

Restaurant Manager

Rockport Country Club
03.2014 - 08.2015

GED -

Fort Edward Jr Sr High

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Carrie Polanco