Carrie Pope
Portland,OREGON
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retail Associate/Beertender
John's Marketplace Multnomah
06.2017 - 06.2023
- Cultivated excellent customer relationships to personalize beer selections for everyone.
- Maintained clean sales floor and straightened and faced merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Craft Beer Sales Representative
No-Li Brewhouse/Natian Brewing
03.2015 - 05.2017
- Addressed each customers' needs and wants to recommend suitable product options, including keg and package sales.
- Kept a detailed spreadsheet with each account with information about the contact there, the day/time to meet with them, and a description of each visit.
- Maintained routine communication with 100+ accounts to assess overall satisfaction, resolve complaints, and promote new offerings.
- Consistently achieved sales goals with constant communication to fellow sales representatives and sales managers of the company.
- Contacted customers and prospects to generate new business to achieve company growth.
Education
Bachelor of Arts - Music, Psychology
Southern Methodist University
Dallas, TX05.2013
Skills
- Excellent written and verbal communication
- Sales promotion
- Ability to multi-task and switch between a bar setting and a retail setting very quickly
- Positive customer engagement
Certification
Oregon Liquor and Cannabis Commission Alcohol Service Permit
Timeline
Retail Associate/Beertender
John's Marketplace Multnomah
06.2017 - 06.2023
Craft Beer Sales Representative
No-Li Brewhouse/Natian Brewing
03.2015 - 05.2017
Bachelor of Arts - Music, Psychology
Southern Methodist University
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