Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retail Associate/Beertender
John's Marketplace Multnomah
Portland, OR
06.2017 - 06.2023
Cultivated excellent customer relationships to personalize beer selections for everyone.
Maintained clean sales floor and straightened and faced merchandise.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Craft Beer Sales Representative
No-Li Brewhouse/Natian Brewing
Portland, OR
03.2015 - 05.2017
Addressed each customers' needs and wants to recommend suitable product options, including keg and package sales.
Kept a detailed spreadsheet with each account with information about the contact there, the day/time to meet with them, and a description of each visit.
Maintained routine communication with 100+ accounts to assess overall satisfaction, resolve complaints, and promote new offerings.
Consistently achieved sales goals with constant communication to fellow sales representatives and sales managers of the company.
Contacted customers and prospects to generate new business to achieve company growth.
Education
Bachelor of Arts - Music, Psychology
Southern Methodist University
Dallas, TX
05.2013
Skills
Excellent written and verbal communication
Sales promotion
Ability to multi-task and switch between a bar setting and a retail setting very quickly
Positive customer engagement
Certification
Oregon Liquor and Cannabis Commission Alcohol Service Permit