Carrie Porter
Kentucky
Summary
Senior government operations and constituent services leader with over a decade of experience supporting a Member of Congress in high-pressure, high-visibility environments. Trusted advisor and operational partner known for delivering highly personalized executive support, managing competing priorities, and serving as a strategic liaison between leadership, stakeholders, and the public.
Overview
20
20
years of professional experience
Work History
Director of Constituent Services
U.S. House of Representatives
01.2015 - Current
- Serve as the primary operational and constituent-facing lead, managing all incoming casework and ensuring alignment with the Member’s priorities and public commitments.
- Provide direct, highly personalized support to the Congressman, anticipating needs, preparing briefings, and ensuring seamless day-to-day operations.
- Act as a trusted liaison between the Congressman, internal staff, federal agencies, and constituents–handling sensitive, high-stakes matters with discretion and urgency.
- Oversee and mentor staff, establishing workflows and accountability systems that improve response times and service quality.
- Manage complex scheduling considerations tied to constituent demands, policy priorities, and district engagement.
- Oversaw the massive passport influx of 2023 when our passport caseload increased by 50 times previous years’ volume.
- Manages all casework functions for the Congressional district, which consist of 20 counties and 730,000 constituents.
- Acts as the representative for the Member while serving as the main liaison between all federal agencies and branches of the military.
- Serves as a direct link between constituents and the Congressman, other constituent liaisons, and subject matter experts, including state and local resources.
- Assesses casework for problems requiring legislative action and makes recommendations to the Legislative Director.
- Manages Constituent Liaison that serves as an assistant to casework.
- Co-Coordinator for the U.S. Service Academy nomination process and events.
- Frequently writes letters on behalf of the Congressman as organizations request federal funding through grant opportunities.
- Oversees the daily function and operations of the District Office.
Constituent Liaison
U.S. House of Representatives
01.2014 - 01.2015
- Managed a high volume of constituent cases, resolving complex issues by coordinating with federal agencies and stakeholders.
- Built strong relationships with constituents through personalized communication and follow-through.
- Supported senior staff and the Congressman by escalating priority issues and providing clear, concise updates.
Staff Assistant
U.S. House of Representatives
01.2013 - 01.2014
- Served as the first point of contact for constituents and visitors, representing the office with professionalism and discretion.
- Managed front office operations, including scheduling, correspondence, and daily administrative functions.
- Supported senior staff with logistics, coordination, and internal communications.
- Served as initial point of contact for the Congressional office.
- Provided administrative support to staffers and maintained the office and its accounts.
- Managed the recruitment of interns.
- Managed the Congressional Art Competition for the office.
Administrative Director
Lexhold
02.2008 - 07.2009
- Provided comprehensive administrative support for multiple company executives.
- Served as general reception for approximately twenty companies within a multi-tenant facility.
- Assisted in the development of the company by creating and distributing marketing material to self-generated leads in order to secure leases for a multi-tenant facility.
- Drafted, modified and executed important documents.
- Assisted in the planning, coordinating and scheduling of multiple schedules.
- Assisted in design and layout of tenant spaces.
- Served as liaison between tenant, developer and designer.
- Handled large financial transactions on a regular basis.
Credit Manager
Wells Fargo Financial
09.2006 - 02.2008
- Performed basic administrative functions.
- Utilized referrals and company provided sales leads to sell customers a variety of financial services products.
- Worked with customers on the phone and in person throughout the credit application and approval process.
- Analyzed risk potential and made sound lending judgments on mortgage and home equity loans, automobile loans, and unsecured loans.
- Assisted customers in determining financial needs and recommended appropriate credit solutions.
- Interviewed loan applicants, set up and processed files, and prepared files for closing.
- Promoted and recommended products and services, answered customer inquiries, and advised customers of approval and denial.
Account Manager
Yellowbook USA
02.2006 - 09.2006
- Performed basic administrative functions.
- Designed ads for clients.
- Developed and maintained business contacts for current and future sales.
- Upgraded advertising programs for current clients.
- Prepared sales projection for District Sales Manager on a daily basis.
- Planned, prepared, and developed effective strategies for advertisements during meetings with new clients.
Education
Bachelor of Business Administration - Marketing Management
East Tennessee State University
12-2005
Skills
- Executive-Level Support & Partnership
- Anticipatory Problem Solving
- Confidentiality & Discretion
- Stakeholder Management
- Operations Optimization
- Strategic Communication
- Team Leadership
Timeline
Director of Constituent Services
U.S. House of Representatives
01.2015 - Current
Constituent Liaison
U.S. House of Representatives
01.2014 - 01.2015
Staff Assistant
U.S. House of Representatives
01.2013 - 01.2014
Administrative Director
Lexhold
02.2008 - 07.2009
Credit Manager
Wells Fargo Financial
09.2006 - 02.2008
Account Manager
Yellowbook USA
02.2006 - 09.2006
Bachelor of Business Administration - Marketing Management
East Tennessee State University