Carrie Ray

• Overview Of Projects:

Outbound Dialing: We are partnered with one of the largest heating, plumbing, and cooling companies in the country. Soft sales and appointment setting in which we are given a list of warm leads by our client. We then dial out to their customers to advertise one of their many promotions. We then set an appointment for a technician to come out and perform the service for the customer.

• Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
• Developed effective working relationships with team members across multiple departments.
• Attended regular training sessions on updates and changes within the industry or organization.

• I have worked in multiple departments within the company taking in bound calling, from Kroger Customer Service assisting customer who call with troubles within our website or our app
• I assist customer with issues with their online orders, setting up accounts, and basic policy information
• I have worked in back to back call setting providing quality service to all callers.

• I provided assistance/monitoring to consumers in the areas of self care, self direction, independence and learning, as directed by the consumers service/treatment plan
• I monitor and address inappropriate behaviors, and document consumer observations and behaviors according to policy.
• Maintained a safe environment by adhering to infection control protocols.

• I support the main classroom teacher and provide one on one assistance with the children
• I also support a responsible career opportunity to fully utilize my training and skills while making a significant contribution to the success of the company by going beyond what they ask.
• Helped maintain a safe and orderly learning environment.
• Encouraged positive behavior with rewards and incentives.