Shawn Vachet
1053 17th St, Wyandotte,MI
Summary
Exceptionally analytical professional with a strong background in mathematics and computer science. Demonstrated expertise in advanced reasoning and problem-solving. Skilled in customer service, multitasking, and time management.
Overview
8
8
years of professional experience
Work History
Call Center Representative
The Henry Ford
Dearborn
06.2023 - Current
- Created positive customer interactions even in complex and vexing scenarios.
- Executed dynamic problem solving by navigating and utilizing multiple databases and applications simultaneously.
- Successfully sold memberships by highlighting the benefits and features offered by the institution to customers.
- Assisted in training colleagues on a range of software skills which included creating practical spreadsheets.
Senior Retail Credit Analyst
TD Auto Finance
Farmington Hills
03.2017 - 07.2021
- Conducted financial analysis on customer accounts to determine credit worthiness.
- Executed effective negotiation strategies while informing dealer customers about company standards and applications.
- Conducted tests and generated reports for optimizing application processing through automation.
- Spearheaded team's efforts by being the primary liaison for standardizing policies and protocols.
- Educated and led new hires through the process of on-floor training.
- Conducted departmental evaluations of team members.
- Took charge of leading the development of several department tools with functionalities ranging from calculations to risk evaluation and strategy formulation, along with enhancing employee performance.
Education
Bachelor of Science - Mathematics
Eastern Michigan University
Ypsilanti, MI12.2016
Skills
- Javascript
- HTML
- CSS
- React
- Restful APIs
- Java
- C#
- SQL
- Python
- Excel
- Word
- Organizational skills
- Leadership experience
- Educational communication
- Superior research skills
- Computer proficiency
- Risk assessment
- Analytical reasoning
- Complex problem solving
- Effective time management
- Numerical Analysis
- Algorithms and Data Structures
- Game Programming
Timeline
Call Center Representative
The Henry Ford
06.2023 - Current
Senior Retail Credit Analyst
TD Auto Finance
03.2017 - 07.2021
Bachelor of Science - Mathematics
Eastern Michigan University
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