Carrie Rodriguez
Davenport,IA
Summary
Adept at customer service and problem-solving, excelled at Essilor by ensuring accuracy in order processing and fostering team collaboration. With proactive approach and active listening skills enhanced operational efficiency and patient satisfaction. Skilled in HIPAA compliance and data management, consistently adapted to meet evolving priorities, demonstrating a commitment to excellence and teamwork. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Distribution Clerk/Associate Technician
Custom Eyes/Essilor
08.2021 - Current
- Insured all frames and lens' matched patient order.
- Distributed orders to production team in a timely manor.
- Picked up all completed work from production for shipping.
- Insured all completed work was distributed to correct account box for shipping.
- Sorted partial jobs in correct bins.
- Demonstrated flexibility in adapting to evolving priorities while maintaining focus on core responsibilities during periods of organizational change.
- Checked in glasses frames, insuring all information was correct.
- Insured all parts, lens' and prescriptions matched patient information.
Front Desk Receptionist
Eye Care Pavilion
07.2014 - 08.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Provided basic technical support for front office equipment, minimizing downtime.
- Prepared and processed patient referrals and transfer requests.
Patient Service Representative
Community Health Care
06.2007 - 07.2014
- Verified insurance eligibility and coverage for patients.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Assisted patients in filling out check-in and payment paperwork.
- Entered patient demographic and insurance data into electronic medical record system.
- Balanced deposits and credit card payments each day.
- Maintained petty cash and cash drawers for fellow employees.
- Assisted purchasing agent with deposits.
- Trained new staff on filing, phone etiquette and other office duties.
- Traveled to varies clinics to assist when someone was on leave.
- Assisted with managers when other managers were on leave.
Education
Associate of Applied Science - Office Support Systems
Scott Community College
Pleasant Valley, IA05.1998
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Team player
- Organization and efficiency
- Professional and polished presentation
- Multitasking and prioritization
Timeline
Distribution Clerk/Associate Technician
Custom Eyes/Essilor
08.2021 - Current
Front Desk Receptionist
Eye Care Pavilion
07.2014 - 08.2021
Patient Service Representative
Community Health Care
06.2007 - 07.2014
Associate of Applied Science - Office Support Systems
Scott Community College
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