Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Carrie Schenkel

Richmond,IN

Summary

Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Organized, dependable, and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Epic Orders Analyst

Reid Health
01.2023 - Current
  • Contributed to successful system go-live events by providing support and guidance to users during critical transitions.
  • Improved workflow efficiency by analyzing Epic system processes and identifying areas for improvement.
  • Maintained strong customer relationships and met service level expectations for supported services.
  • Collaborated with cross-functional teams to ensure seamless integration between Epic and other healthcare applications.
  • Fostered a culture of continuous improvement through active participation in Epic user group meetings and training events.
  • Optimized user experience by troubleshooting and resolving various technical issues related to the Epic system.
  • Defined IT process workflows through meetings with stakeholders.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Collaborated with upper management to drive strategy and implement new processes.
  • Analyzed existing systems and databases and recommended enhancements to solve business needs
  • Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
  • Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.

Epic Principal Trainer

Reid Health
01.2021 - 12.2022
  • Enhanced employee productivity by developing comprehensive training programs tailored to individual needs.
  • Developed effective strategies for knowledge transfer between experienced staff members and new hires, promoting a culture of continuous learning within the organization.
  • Ensured all training materials were up-to-date with industry standards and best practices, maintaining relevance in a rapidly evolving market.
  • Administered assessments and certifications that validated employees'' skill sets, ensuring compliance with industry regulations and accreditation requirements.
  • Collaborated with subject matter experts across various departments to design specialized technical courses tailored to specific job functions.
  • Delivered robust training courses via classroom and e-learning programs.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Developed job-specific competencies and performance standards.
  • Utilized variety of instructional design methodologies to create effective learning experiences.
  • Built and maintained professional relationships with vendors and suppliers.
  • Designed and delivered web-based, self-directed learning materials.

Clinical Applications Analyst

Henry County Hospital
11.2012 - 01.2021
  • Support and troubleshooting of multiple clinical documentation systems, training of employees on clinical systems and payroll/scheduling system, customization of templates for specialty offices, medical necessity upkeep and maintenance, maintaining compliance with Government and insurance rules, and building of future system.

Lab Technician and Phlebotomy Supervisor

Henry County Hospital
11.2000 - 11.2012
  • Began as a Phlebotomist and progressed to Phlebotomy Supervisor and Lab Technician
  • At the time of my departure I was supervising 20+ employees in three locations, responsible for training and certification of Phlebotomist, training and certification of DOT drug and alcohol testing, maintained competency of each employee in specialty collections and CAP processes, and was also active in Chemistry, Urine, and Hematology testing of patient specimens.

Education

Associate of Science - Natural Science and Mathematics, Biology

Indiana University East
12.2015

Skills

  • Analytical Thinking
  • Team Collaboration and Leadership
  • Documentation And Reporting
  • Project Management
  • Information Gathering
  • Data Research and Validation
  • Process Improvements
  • Continuous Improvement
  • Workflow Analysis
  • Strategic Planning
  • Issue Identification
  • System Analysis
  • Deadline Adherence
  • Incident Reporting
  • Process enhancement
  • Process Improvement
  • Project Planning
  • Idea Development and Brainstorming
  • Issue Research

References

  • Denise Lawson, Epic Analyst, Reid Health, 937-776-0887
  • Heather Webb, Field Applications Specialist, QuidelOrtho, 765-524-2106
  • Cindy Kissick, Lab Supervisor(retired), Henry Community Health, 765-524-1529

Certification

  • Epic Training Environment Build, 02/10/21
  • OpTime and Anesthesia Principal Trainer, 02/10/21
  • Cupid Principal Trainer, 06/21/21
  • Data Courier Mover Badge, 09/09/21
  • Cogito Principal Trainer, 02/10/22
  • EpiCare Inpatient Procedure Orders, 12/22/2022
  • Epic Order Transmittal, 01/12/2023
  • Core Analyst Badge, 02/07/2024
  • Usability Badge, 03/01/2024
  • EpiCare Ambulatory, 06/04/2024

Timeline

Epic Orders Analyst

Reid Health
01.2023 - Current

Epic Principal Trainer

Reid Health
01.2021 - 12.2022

Clinical Applications Analyst

Henry County Hospital
11.2012 - 01.2021

Lab Technician and Phlebotomy Supervisor

Henry County Hospital
11.2000 - 11.2012

Associate of Science - Natural Science and Mathematics, Biology

Indiana University East

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