Carrie Sherman
Upland,CA
Summary
Dynamic leader with a proven track record at Pro Active, adept in client retention and organizational management. Excelled in enhancing customer service and account management, significantly improving client satisfaction. Skilled in staff development and interpersonal relationship management, fostering team efficiency and professionalism. Demonstrates a strong ability to streamline operations, achieving notable success in client and staff relations.
Overview
32
32
years of professional experience
Work History
Chief Account Manager
Pro Active
Upland, USA
01.2001 - Current
- Manage sales and client accounts, presenting services to property managers across the Southern California Region
- Develop marketing tools, oversee accounts receivable, and provide excellent customer service
- Utilize strong organizational skills to maintain efficient operations and client satisfaction
Assistant to VP of Patient Care Services
Pomona Valley Hospital Medical Center
Pomona, USA
01.1993 - 01.2001
- Managed hiring, training, and supervision of clerical staff, ensuring efficiency and professionalism
- Coordinated with service VPs, department directors, and managers to streamline operations
- Provided patient relations support, acting as a liaison between staff, physicians, and patients
Education
Some College (No Degree) - Child Development & Psychology
Chaffey College
Rancho Cucamonga, CASkills
- Child Development and Educational Support
- Client retention
- Safety and Well-Being Advocacy
- Interpersonal Relationship Management
- Organizational and Administrative Management
- Customer Service and Account Management
- Staff Development Management
Personal Information
Title: Para III SE/IS | Child Development & Educational Support
Volunteer Community Involvement
- Teacher Assistant at Elementary School (Inland Empire)
- Girl Scout Leader for 6+ years + Sunday School Teacher
- Special Olympics Coordinator
- NCL Sponsor and Charity Leader
Timeline
Chief Account Manager
Pro Active
01.2001 - Current
Assistant to VP of Patient Care Services
Pomona Valley Hospital Medical Center
01.1993 - 01.2001
Some College (No Degree) - Child Development & Psychology
Chaffey College
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