Carrie Smith
Deer Park
Summary
A highly dedicated and organized professional with a strong work ethic and a genuine passion for helping others. Excellent communicator with a proven ability to collaborate effectively within team environments.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
SUMMIT Fire & Security
Pasadena, TX
11.2025 - Current
- Provide customer service to all internal and external customers starting with proper greeting whether by phone, e-mail or in person - Welcome and greet all visitors, determine their needs, and direct them to the correct department(s) and/or person(s). Disperse all faxes.
- Work with the Billing department, Accounting, and other front-end Administration to communicate COD accounts, on-hold accounts, and other pertinent information internally as well as to the field personnel.
- Correctly utilize assigned organization systems to include assisting team members with functionality, acting as the local SME.
- Process Certificates of Insurance (COI) as requested by customers, process additionally insured requests per company policies and procedures.
- Process all incoming and outgoing mail
- Process customer payments, as appropriate.
- Preform collection responsibilities, as assigned.
- Scheduling Responsibilities (as assigned):Process daily the open work order reports and coordinate technicians’ schedules; schedule technicians to maximize the full shift.
Manage master schedule including all technicians’ schedules and work order for immediate review by direct supervisor and leadership.
Resolve any scheduling conflicts including verifying and/or update account details, as needed.
Senior Customer Service Representative
Lineage Logistics
05.2022 - 11.2025
- Perform customer service duties such as processing customer orders, tracking product availability, and handling any issues on customer inquiries in a timely manner
- Invoice and verify accounts accurately and in a timely manner
- Verify inbound receipts for accuracy
- Develop and maintain customer relationships in a professional manner
- Generate customer reports per customer request (i.e., weekly, monthly late/bill reports) Coordinate availability of product and schedule for daily shifts with warehouse team Coordinate with Operations on special client requests, expediting when necessary
- Serve as first point of contact to resolve customer issues
- Maintain and file documentation in organized and comprehensive way.
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
Administrative Assistant
Painting Professionals, INC.
12.2020 - 05.2022
- Answer phones and greet visitors
- Schedule appointments and maintain calendars
- Schedule and coordinate staff and other meetings
- Collate and distribute mail
- Prepare communications, such as memos, emails, invoices and reports
- Write and edit documents from letters to reports and instructional documents
- Create and maintain electronic and physical filing systems
- Manage accounts and perform bookkeeping
- Manage and submit weekly time.
Endoscopy Technician
CHI St. Luke’s, Patients Medical Center
11.2019 - 07.2020
- Daily accountability of available scopes, equipment, and supplies for use, assist with scope repair and loaner process
- Accurate record keeping and maintenance of scope cleaning
- Reprocessing steps and equipment disinfection/sterilization process
- Assessing needs of the unit for changing par levels of equipment and accessories and relaying such information in a timely manner to the supervisor.
Aide
La Porte ISD
01.2018 - 01.2019
- Established a working environment with special needs students
- Assisted students without direct supervision
- Understand and implement requirements as stated in an Individualized Education Plan (I.E.P.) Created a confidential, fun and loving atmosphere for distraught students.
Administrative Assistant
High Achievers Enrichment Center
04.2015 - 01.2018
- Answered and directed phone calls
- Wrote and distributed email, correspondence memos, letters, faxes, and forms
- Assisted in the preparation of regularly scheduled reports
- Developed and maintained a filing system
- Updated and maintain office policies and procedures
- Ordered office supplies and maintain contact lists
- Submitted and reconciled expense reports
- Provided general support to visitors.
Processing coordinator
Insperity Employment Screening
02.2015 - 09.2015
- Responsible for research of employment and education contact information, including but not limited to, the internet, internal database, and stored data files
- Evaluated each request for missing information and validated authenticity of all requests
- Researched missing information with assistance from the applicant and customer service
- Maintained confidentiality of all information.
Education
Associate of Applied Science in Surgical Technology -
San Jacinto College
Pasadena, TX12-2019
High School Diploma -
La Porte High School
La Porte, TX05-2010
Skills
- Call Management
- Consultative Sales
- Data Collection
- Data Entry
Timeline
Customer Service Representative
SUMMIT Fire & Security
11.2025 - Current
Senior Customer Service Representative
Lineage Logistics
05.2022 - 11.2025
Administrative Assistant
Painting Professionals, INC.
12.2020 - 05.2022
Endoscopy Technician
CHI St. Luke’s, Patients Medical Center
11.2019 - 07.2020
Aide
La Porte ISD
01.2018 - 01.2019
Administrative Assistant
High Achievers Enrichment Center
04.2015 - 01.2018
Processing coordinator
Insperity Employment Screening
02.2015 - 09.2015
High School Diploma -
La Porte High School
Associate of Applied Science in Surgical Technology -
San Jacinto College
Professional References
- Adam Luna, Field Superintendent at Painting Professionals, INC, Adamluna625@gmail.com, 713-885-6655
- Gail Malone, Executive Office Manager at Painting Professionals, INC, Galesmithe@yahoo.com, 832-621-7270
- David Silva, Data collection - Lineage Logistics, Davidx505x@yahoo.com, 832-502-3365
- Diana Oropeza, Office manager - Freezepak - 346-770-7413 Import/Export Coordinator — Lineage (Previous Position)
Skills Certifications
American Heart Association BLS for Healthcare Providers