Carrie Wheeler
Houston,TX
Summary
Training and development professional specializing in designing and implementing impactful training programs that boost performance. Achieved significant increases in participation through innovative employee incentives and engaging training techniques. Five years of experience in hardware and software training, with expertise in both onsite and remote application installations. Recognized for delivering exceptional service and support with a focus on technology-driven solutions.
Overview
8
8
years of professional experience
Work History
Implementation Specialist Trainer
The MacLaren Group
Buffalo, New York
08.2021 - Current
- Outlined goals and expectations for trainees to ensure clarity and alignment.
- Trained upper management while facilitating discussions focused on sales improvement.
- Recommended targeted training programs to enhance job skills of employees.
- Tailored solutions to industry-specific workflows and client protocols, addressing unique needs.
- Educated clients by simplifying technology issues into understandable terminology.
- Ensured every client received exceptional support and professionalism to uphold service commitment.
- Supervised implementation managers, reducing process lags and enhancing productivity.
- Coached and mentored implementation managers on best practices to minimize discrepancies.
Onboarding Specialist
Key Component Tasting Company
Houston, TX
01.2020 - 08.2021
- Facilitated employee training through a learning management system to enhance company knowledge.
- Scheduled and conducted orientations for new employees, ensuring smooth onboarding experiences.
- Oversaw onboarding activities, addressing questions to expedite state compliance processes.
- Collaborated with team members to develop human resources strategies and departmental goals.
- Motivated employees to achieve objectives, fostering a results-driven culture.
- Planned and delivered training sessions for new hires, focusing on mentorship and integration.
- Created orientation checklists and reviewed them with new hires for clarity.
- Reviewed and updated client onboarding workflows to implement process improvements.
Territory Manager
Key Component Tasting Company
Houston, TX
08.2018 - 01.2020
- Cultivated strong relationships with customers to enhance product promotion.
- Consulted customers for feedback, leading to improved delivery processes.
- Established partnerships with suppliers and key clients to drive long-term business growth.
- Resolved customer complaints regarding sales and service effectively.
- Coached and motivated team members to achieve revenue goals.
- Supported sales team initiatives to enhance growth and development.
- Set ambitious goals for employees to exceed business targets.
- Mentored and promoted successful sales and account management staff into leadership roles.
Education
Bachelor of Science - Marketing
Prairie View A & M University
Prairie View, TXSkills
- Job skill development
- Attention to detail
- Leadership training
- Group facilitation
- Problem solving
- Instructional delivery
- Relationship management
- Employee onboarding
- Customer support
- Problem resolution
- Remote support
Timeline
Implementation Specialist Trainer
The MacLaren Group
08.2021 - Current
Onboarding Specialist
Key Component Tasting Company
01.2020 - 08.2021
Territory Manager
Key Component Tasting Company
08.2018 - 01.2020
Bachelor of Science - Marketing
Prairie View A & M University