Carrie Wilkins
225 Lawrence St,OH
Summary
Results-driven OS&D Clerk at FedEx Freight with expertise in OS&D documentation and inventory management. Enhanced shipment accuracy through effective problem resolution and cross-department collaboration. Developed policies that reduced discrepancies, fostering compliance and operational excellence. Strong communicator dedicated to continuous improvement and optimizing logistics processes.
Overview
31
31
years of professional experience
Work History
OS&D Clerk
FedEx Freight
Richfield, OH
08.1994 - 01.2026
- Processed and documented discrepancies in shipments to maintain accuracy.
- Collaborated with warehouse staff to resolve inventory issues efficiently.
- Utilized FedEx systems for tracking and reporting OS&D incidents.
- Assisted in maintaining compliance with company operational standards.
- Conducted thorough investigations of lost or damaged freight claims.
- Communicated effectively with internal teams to enhance workflow efficiency.
- Implemented processes to reduce occurrences of shipping errors.
- Trained new team members on OS&D protocols and tools.
- Demonstrated strong attention to detail when reviewing bills of lading, manifests, invoices, and other shipping documents for accuracy as part of the overall effort to prevent future OS&D situations from arising.
- Developed strong working relationships with both internal and external partners involved in the resolution of OS&D matters, fostering a collaborative environment conducive to continuous improvement within the organization.
- Facilitated smooth shipping processes by preparing accurate documentation for all shipments involving OS&D items.
- Improved shipment accuracy by closely tracking and resolving OS&D issues in a timely manner.
- Collaborated with other departments to investigate root causes of OS&D incidents, reducing future occurrences.
- Maintained an organized record-keeping system for all OS&D transactions, ensuring easy access to crucial information when needed.
- Optimized warehouse operations by identifying trends in OS&D occurrences and suggesting corrective actions.
- Assisted in the development of new policies and procedures to address ongoing OS&D challenges within the organization.
Education
High School Diploma - General Studies
Valley Forge
Parma Heights ,OH05.1988
Skills
- OS&D documentation
- Inventory management
- Shipment tracking
- Compliance adherence
- Freight claims investigation
- Cross-department collaboration
- Communication skills
- Problem resolution techniques
- Operational standards compliance
- Shipping procedures
- Transportation management
- Logistics
- OS&D regulations
Accomplishments
Have received 3 Bravo Zulu awards for my achievements in OS&D.
Timeline
OS&D Clerk
FedEx Freight
08.1994 - 01.2026
High School Diploma - General Studies
Valley Forge