Elaine Caceres
Grand Rapids,MI
Summary
Knowledgeable on Logistics procedures and policies with a background in managing OS&D issues, as well as maintaining customer service relationships. Proven ability to streamline inventory processes and maintain accurate records. Known for problem-solving and effective communication skills. Always looking for more efficient procedures while maintaining attention to detail and proper records.
Overview
9
9
years of professional experience
Work History
OS&D Clerk
Estes Express Lines
Wyoming, MI
04.2023 - Current
- Conducted thorough investigations of overages, shortages, and damages to ensure accurate inventory records.
- Collaborated with cross-functional teams to resolve discrepancies and improve operational efficiency.
- Trained new staff on OS&D processes, enhancing team productivity and knowledge retention.
- Implemented process improvements that streamlined reporting procedures for OS&D issues.
- Maintained meticulous documentation of all OS&D transactions for compliance and audit purposes.
- Collaborated with other departments to investigate root causes of OS&D incidents, reducing future occurrences.
- Boosted customer satisfaction by addressing and resolving OS&D inquiries professionally and promptly.
- Ensured compliance with all relevant regulatory requirements in relation to OS&D management and reporting procedures.
- Improved shipment accuracy by closely tracking and resolving OS&D issues in a timely manner.
- Demonstrated strong attention to detail when reviewing bills of lading, manifests, invoices, and other shipping documents for accuracy as part of the overall effort to prevent future OS&D situations from arising.
- Managed relationships with key stakeholders such as vendors, carriers, warehouse staff, and customers involved in the handling of any given OS&D issue.
Terminal Clerk
Estes Express Lines
Wyoming, MI
10.2022 - 04.2023
- Oversaw daily operations and upheld specific accounts ensuring compliance with safety and quality standards.
- Coordinated freight and blind shipments using advanced tracking systems to enhance efficiency.
- Implemented process improvements reducing turnaround time for shipment processing.
- Analyzed shipment data to identify trends, optimizing routes and resource allocation.
- Collaborated with cross-functional teams to resolve operational issues promptly.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed time-sensitive deadlines efficiently, prioritizing tasks for optimal results.
Training Specialist/Team Manager
Panera Bread
Battle Creek, MI
01.2017 - 07.2022
- Analyzed employees' skill levels and implemented new techniques to boost staff knowledge.
- Oversaw training courses and promotional paths for professionals and leaders.
- Interviewed, hired and trained new employees.
- Built relationships with internal team members and external partners to enhance effectiveness of team's work and boost training experience for outside and internally promoted managers.
Salon Receptionist
Cabellos Salon
Richland, MI
09.2018 - 10.2020
- Developed strong customer relationships by making clients feel comfortable, employing great listening skills and offering to assist with any scheduling, billing and product management.
- Advised customers of seasonal promotions to create rapport and improve sales. As well as upselling products and tracking product needs of clients.
- Set up delivery of materials to arrive in time for production start date and communicate new products coming to clients.
- Streamlined operational efficiencies by supervising inventory cycle counting processes, including accounting and reporting of surplus, product returns and damages.
Education
High School Diploma -
Delton-Kellogg High School
Delton, MISkills
- Team development strategies
- Issue and conflict resolution
- Computer skills including AS400 and Microsoft
- Organization
- Claims processing
- OS&D regulations
- Teamwork and cooperation
- Self-motivated and independent
- Attention to detail
- Customer service
Timeline
OS&D Clerk
Estes Express Lines
04.2023 - Current
Terminal Clerk
Estes Express Lines
10.2022 - 04.2023
Salon Receptionist
Cabellos Salon
09.2018 - 10.2020
Training Specialist/Team Manager
Panera Bread
01.2017 - 07.2022
High School Diploma -
Delton-Kellogg High School