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Zayia Motley
Springfield,United States
Summary
Experienced with managing overages, shortages, and damages in logistics operations. Utilizes problem-solving skills to resolve inventory discrepancies and maintain accurate records. Knowledge of effective communication and teamwork to drive operational efficiency.
Overview
7
7
years of professional experience
Work History
OS&D Clerk
C&S Wholesale Grocers Inc.
10.2025 - Current
- Inspected products to determine if suitable for recoup, salvage, pigeonhole or damage.
- Analyzed discrepancies in inventory records to ensure accurate stock levels
- Coordinated with distribution teams to resolve overages and shortages effectively.
- Utilized warehouse management systems for tracking OS&D issues and documentation.
- Trained new staff on OS&D processes and compliance standards for improved accuracy.
- Operate electric pallet jack and dock stocker to travel throughout the warehouse.
- Recorded quantities of product that were assigned to recoup, salvage, pigeonhole or damage.
- Drivers Check-In; Review itemized bill of returns and verified the correct products.
- Load and Unload products from incoming and outbound trucks.
Receptionist
Performance Foodservice
08.2022 - 10.2025
- Greet visitors, answered general questions, and gave the appropriate directions.
- Coordinated office activities, ensuring smooth operations and timely completion of all assignments.
- Facilitated communication between departments, enhancing team collaboration.
- Created shipping labels for scheduled FedEx orders
- Maintained COI records, uploading documents to digital repositories such as Aon and CertVault
- Sorted incoming mail and directed to the correct personnel.
- Protected client’s rights by maintaining confidentiality of personal and financial information.
- Monitored the reception area, to provide consistent safety; a hazard-free environment for visitors.
- Used company badging system to create new badges for employees and visitors
- Operate Cisco switchboard.
- Supplied callers with the office address, employee email addresses and phone extensions
- Maintained daily calendars, rsvp appointments with clients, and book conference rooms for weekly office meetings.
- Provided administrative support by making copies, scan invoices, sent faxes, filed and organized documents.
- Developed and executed administrative procedures, enhancing organizational efficiency and meeting deadlines consistently.
- Manage office operations, streamline document processes, and coordinate interdepartmental communication, enhancing efficiency and collaboration.
Order Selector
Performance Foodservice
10.2021 - 08.2022
- Selected products and items from shelves, and stacked them on pallets to ship for customer orders
- Operated warehouse equipment with caution, following manufacturer guidelines to reduce risks of accidents and malfunctions
- Used hand held scanners to key in product codes and data; confirmation that items have been picked for selection
- Completed daily safety check-list of equipment before operating
- Attended monthly safety meetings to stay update with knowledge of current and newly implemented protocols
- Cleaned and organized aisles, work stations, and floors to promote workplace safety
- Actively participated in safety initiatives, contributing to a culture of workplace vigilance and continuous improvement.
- Reported damaged products or potential safety risk to management.
MSR Assembly Team Member
Smith & Wesson Inc.
02.2021 - 10.2021
- Assembled MSR components, ensuring precision and quality; reduce errors
- Collaborated with team to streamline processes, enhancing production to meet quota.
- Conducted quality checks, identifying and resolving defects promptly, improving product reliability.
- Recognized defective materials and equipment, and reported issues to management
- Contributed to team-based environment to maintain line productivity and meet expected deadlines
- Completed component assembly with minimal supervision
- Built and packaged products to comply with multiple work orders and deadlines
- Removed physical refuse and debris and organized tools for maintenance of workplace safety
- Sorted and placed materials or items on racks, shelves, or in bins according to predetermined sequence
- Boxed, labeled and moved items to keep the workflow production lines moving swiftly
Assistant Store Manager
Family Dollar
09.2019 - 02.2021
- Conducted an inspection of final products to verify conformance to established tolerances.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Help unload trucks and receive merchandise on delivery days.
- Check-in third party vendors, and verify the product entering the store are in the expected quantity ordered.
- Stock and recover store merchandise.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Handled complaints from customers, by empathetically listening, recording important details, and offering solutions.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Assisted in continuous development of effective store associates to achieve desired sale targets and results.
- Trained and supervised staff, resulting in improved customer service ratings and higher employee retention.
- Resolved customer complaints efficiently, enhancing overall customer satisfaction and loyalty.
- Analyzed sales data to identify trends, driving strategic decisions that boosted profitability.
- Provided mentorship for employees to generate sales, promoted effective upselling to improved retail productivity.
- Completed thorough opening, closing and shift change functions, meeting operational standards daily.
- Declare POS registers at end of shift; store closing, log and complete a deposit bank form.
- Organized one-on-one meetings with sales-floor associates to go over their sales progress, demonstrate areas that need improvement, and set achievable goals.
- Led store operations, optimizing inventory management and enhancing customer service, resulting in improved sales performance and increased customer satisfaction.
Education
Associate of Science - Chemistry
Springfield Technical Community College
Springfield, MAB.S. - Geoscience
Southern New Hampshire University
Manchester, New HampshireHigh School Diploma -
Baystate Academy Charter Public School
Springfield, MA06.2019
Skills
Team Collaboration
Event Organization
Document Management
Safety Monitoring
Confidentiality Maintenance
Data Entry
Survey Monkey
Microsoft Office 365
Excel Spreadsheet
Google Suite
Cash-Handling
Scheduling and Calendar management
Cisco console switchboard
Record Keeping
Statistics
Interpersonal Communication
Warehouse Operations
Workplace Safety
Document Processes
Administrative Procedures
Equipment Maintenance
Inventory Management
Interests
Career Goals
- My mission to achieve success
- Provide stability in the work environment
- Always strive for excellence
- Complete LEED and BREAMM certification
- Communicate effectively with consumers to provide them with the best experience
- Increase productivity
- Establish a foundation of trust within a network
- Spread knowledge of diversity awareness, and gain new perspectives
Timeline
OS&D Clerk
C&S Wholesale Grocers Inc.
10.2025 - Current
Receptionist
Performance Foodservice
08.2022 - 10.2025
Order Selector
Performance Foodservice
10.2021 - 08.2022
MSR Assembly Team Member
Smith & Wesson Inc.
02.2021 - 10.2021
Assistant Store Manager
Family Dollar
09.2019 - 02.2021
Associate of Science - Chemistry
Springfield Technical Community College
B.S. - Geoscience
Southern New Hampshire University
High School Diploma -
Baystate Academy Charter Public School