Koraina Barajas
Lynwood,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing with company.
Overview
8
8
years of professional experience
Work History
OS&D Clerk
Vanguard Logistics
02.2022 - Current
- Provided primary customer support to internal and external customers.
- Managed timely and effective replacement of damaged or missing products coming into our warehouse.
- Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Respond back to emails and phone calls in a timely matter.
Fulfillment Associate
Amazon
06.2021 - 02.2022
- Selected and filled orders from stock to fulfill customer requirements.
- Followed procedures at all times for personal and team safety.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Communicated with other departments to facilitate fulfillment activities and address issues.
Customer Service Representative
STG Logistics
01.2016 - 11.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor/manager.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Marco Antonio Firebaugh High School
Lynwood, CA06.2016
Skills
- Strong Analytical and Problem-Solving
- Language Proficiency (English, Spanish)
- Data Entry & Documentation
- Able to communication effectively with others
- Attention to detail
- Collaboration
- Multitasking
- Critical thinking
- Interpersonal
Timeline
OS&D Clerk
Vanguard Logistics
02.2022 - Current
Fulfillment Associate
Amazon
06.2021 - 02.2022
Customer Service Representative
STG Logistics
01.2016 - 11.2018
High School Diploma -
Marco Antonio Firebaugh High School
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