Marina Kean
Anderson,IN
Summary
Detail-oriented OS&D Clerk with a proven track record in improving shipment accuracy and enhancing customer satisfaction. Expertise in problem-solving and effective communication ensures timely resolutions and operational efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
OS&D Clerk
FEDEX FREIGHT
Anderson, IN
10.2011 - Current
- Processed and resolved overages, shortages, and damages to maintain inventory accuracy.
- Coordinated with transportation teams to ensure timely delivery and minimize disruptions.
- Conducted thorough inspections of incoming and outgoing shipments for compliance and quality standards.
- Utilized warehouse management systems to track shipments and document discrepancies effectively.
- Improved shipment accuracy by closely tracking and resolving OS&D issues in a timely manner.
- Boosted customer satisfaction by addressing and resolving OS&D inquiries professionally and promptly.
- Processed and documented discrepancies in shipments to ensure accurate inventory management.
Education
High School Diploma -
PENDLETON HEIGHTS HIGH SCHOOL
PENDLETON, IN06.1996
Skills
- OS&D regulations
- Teamwork and cooperation
- Self-motivated and independent
- Attention to detail
- Punctual and reliable
- Verbal and written communication
- Task prioritization
- Interpersonal skills
- Microsoft Office Suite
- Problem-solving
- Multitasking
- Organizational skills
- Active listening
- Adaptability and flexibility
- Customer relations
Certification
- OS&D Training
Timeline
OS&D Clerk
FEDEX FREIGHT
10.2011 - Current
High School Diploma -
PENDLETON HEIGHTS HIGH SCHOOL
BRAVO ZULU
Received a bravol zulu in 2025 by taking on additional responsibilities while rebuilding leadership team and providing continuously exceptional customer service to our internal and external customers.
Received a bravo zulu in 2023 by assuming all office responsibilities and working a split shift to ensure she was present during most critical time of operation.
Received a bravo zulu 2022 by working extra hours, changing shifts, and helping educate fellow employees.
Received a bravo zulu 2021 for assisting other centers with billing and OS&D and local domicile while staffing was impaired.
Received a bravo zule for billing assistance with other centers.