Melissa Waterman
Indianapolis,IN
Summary
I have been working with Estes Express Lines for approximately 17 years. I have navigated through multiple positions that has helped me to become more knowledgeable in the LTL industry. In this position, I am looking to grow as a team member through providing encouragement and finding ways to build on the team mentality. In doing so, this will reflect in performance and provide a positive experience for the customer.
Overview
23
23
years of professional experience
Work History
OS&D Clerk
Estes Express
10.2018 - Current
- Investigating shipments including, but not limited to, unmanifested outbound freight and shortages within the terminal
- Communicating with customers and other terminals regarding shipments
- Maintaining all weekly OS&D reports and logs
- Recouping freight as needed
- Keeping certain supplies stocked for the dock
Line Haul Dispatch
Estes Express
08.2009 - 10.2018
- Planning and dispatching drivers
- Manifesting loads
- Prioritizing freight movement for schedules
Customer Service
Estes Express
02.2001 - 12.2004
- Provided outstanding customer service.
- Trace shipments.
- Provided rate quotes for customer shipments.
- Read and scan BOL's.
Education
No Degree -
Cascade High School
Clayton, IN05.1998
Skills
- The ability to work with a team
- The ability to work independently in a demanding atmosphere
- Strong work ethic
- Knowledgable in LTL and AS400
- Able to train and assist fellow coworkers with questions
- Time management and organization
Timeline
OS&D Clerk
Estes Express
10.2018 - Current
Line Haul Dispatch
Estes Express
08.2009 - 10.2018
Customer Service
Estes Express
02.2001 - 12.2004
No Degree -
Cascade High School