Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Waterman

Indianapolis,IN

Summary

I have been working with Estes Express Lines for approximately 17 years. I have navigated through multiple positions that has helped me to become more knowledgeable in the LTL industry. In this position, I am looking to grow as a team member through providing encouragement and finding ways to build on the team mentality. In doing so, this will reflect in performance and provide a positive experience for the customer.

Overview

23
23
years of professional experience

Work History

OS&D Clerk

Estes Express
10.2018 - Current
  • Investigating shipments including, but not limited to, unmanifested outbound freight and shortages within the terminal
  • Communicating with customers and other terminals regarding shipments
  • Maintaining all weekly OS&D reports and logs
  • Recouping freight as needed
  • Keeping certain supplies stocked for the dock

Line Haul Dispatch

Estes Express
08.2009 - 10.2018
  • Planning and dispatching drivers
  • Manifesting loads
  • Prioritizing freight movement for schedules

Customer Service

Estes Express
02.2001 - 12.2004
  • Provided outstanding customer service.
  • Trace shipments.
  • Provided rate quotes for customer shipments.
  • Read and scan BOL's.

Education

No Degree -

Cascade High School
Clayton, IN
05.1998

Skills

  • The ability to work with a team
  • The ability to work independently in a demanding atmosphere
  • Strong work ethic
  • Knowledgable in LTL and AS400
  • Able to train and assist fellow coworkers with questions
  • Time management and organization

Timeline

OS&D Clerk

Estes Express
10.2018 - Current

Line Haul Dispatch

Estes Express
08.2009 - 10.2018

Customer Service

Estes Express
02.2001 - 12.2004

No Degree -

Cascade High School
Melissa Waterman