Carrie Wilkinson
University Place,WA
Summary
Highly motivated mortage and travel adivsor with expertise in the WA real estate market and domestic and international tourism industry. Skilled in building long-term business relationships through exemplary communication and customer service skills.
Resourceful Travel Advisor passionate about providing dream experiences in leisure travel. Strong research background and love of all things travel.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
Work History
Home Mortgage Consultant
Wells Fargo
Bellevue, W
09/28/20 - 08.2023
- Employed fresh marketing techniques to expand book of business.
- Counseled clients on home purchasing and loan process as well as on industry topics.
- Provided detailed information regarding mortgage products, rates, and terms to customers.
- Assisted customers in selecting the best mortgage product based on their individual needs and goals.
- Researched complex financial issues related to mortgages and provided solutions as needed.
- Maintained current knowledge of industry regulations, standards, and trends.
- Developed relationships with real estate agents, builders, bankers, attorneys. to enhance business opportunities.
- Developed strategies to increase customer satisfaction levels throughout the lending process by streamlining processes and increasing efficiency wherever possible.
Domestic and International PR and Marketing
Washington State Tourism Office
Olympia, WA
01.1986 - 09.2007
- Facilitated growth and increased brand awareness by working with local and state tourism organizations to market the state and PNW region domestically and internationally.
- Organized domestic and international tour operator familiarizations tours annually, attended domestic and international trades shows and events promoting WA State as a travel destination.
- Developed the curriculum for and conducted cooperative marketing and packaging workshops.
- Managed domestic and international PR contractors.
- Demonstrated results of PR and tour operator activities through ongoing research.
- Oversaw budget allocation for marketing projects while ensuring maximum return on investment.
- Conducted media blitzes with statewide constituents to key domestic and international markets.
- Coordinated marketing campaigns, monitoring accuracy, execution and follow-up.
Education
Bachelor of Arts - Communications/Public Relations
Pacific Luther University
Tacoma, WASkills
- Client Service
- Negotiation Tactics
- Relationship Selling
- Sales Development
- Travel Arrangements
- Client Networking
- Leisure Travel
- Special Needs Travelers
- Locale Research
- Logistics Support
- Client Consultations
- High Volume Environments
- Regulations and Compliance
- Relationship Management
Additional Information
- High producer in the mortgage industry
- Problem solver
- Extensive travel experience
- Multi-tasker
- Self starter
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Domestic and International PR and Marketing
Washington State Tourism Office
01.1986 - 09.2007
Home Mortgage Consultant
Wells Fargo
09/28/20 - 08.2023
Bachelor of Arts - Communications/Public Relations
Pacific Luther University
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