Summary
Overview
Work History
Education
Skills
Timeline
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Carrie Wright

Montgomery,AL

Summary

Dynamic customer service professional with a proven track record at HealthSTAR, adept at conflict resolution and enhancing customer loyalty. Skilled in active listening and data entry, I effectively managed high-stress situations, ensuring client satisfaction and fostering repeat business through empathetic complaint handling and efficient problem-solving.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

HealthSTAR
Montgomery,Al
04.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Instructional Assistant

Spur
Montgomery,al
04.2020 - 04.2025
  • Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
  • Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
  • Provided support during classes, group lessons, and classroom activities.
  • Provided one-on-one support to students with special needs, enabling them to achieve academic success.
  • Supported student learning objectives through personalized and small group assistance.

Tax Preparer Assistant

JTS
Montgomery,al
04.2020 - 04.2024
  • Assisted senior tax preparers in completing complex returns, ensuring compliance with all regulations.
  • Enhanced client satisfaction by providing accurate and timely tax preparation assistance.
  • Supported clients in gathering relevant financial information, enabling accurate tax return filings.
  • Improved overall office efficiency by maintaining digital client records and updating tax software regularly.
  • Educated clients on available deductions and credits, maximizing their potential refunds or minimizing liabilities.

Education

Psychology -

Troy University
Troy, AL

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Customer relations
  • Computer proficiency
  • Complaint handling
  • Conflict resolution
  • Complaint resolution

Timeline

Customer Service Representative

HealthSTAR
04.2023 - Current

Instructional Assistant

Spur
04.2020 - 04.2025

Tax Preparer Assistant

JTS
04.2020 - 04.2024

Psychology -

Troy University