Carrie A. Legler
GREEN COVE SPRINGS,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Human Resources Specialist
United States Air Force
Jacksonville, FL
08.2019 - Current
- Assists internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Collects and distributes messages to team members and managers to support open communication and high customer service.
- Conducts interviews with medically cleared clients.
- Schedules and confirms appointments for all processors.
- Maintained thorough understanding and knowledge of hiring practices, recruitment strategies and staffing industry trends.
- Verified and investigated employment claims and data.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
Group Operations Manager
United States Air Force
Hill AFB , Utah
01.2014 - 07.2019
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Devised processes to boost long-term business success and increase sales levels.
- Formulated processes to improve assistance to support field, resulting in reduction of downtime and financial loss.
- Reviewed shift reports to understand current numbers and trends.
- Devised processes to boost long-term business success and increase profit levels.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Implemented ticket tracking system and worked with team to create customized system for improved tracking and logging of work issues.
Recruiter Specialist
United States Air Force
East Liverpool, OH
04.2010 - 12.2014
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Operated and maintained applicant tracking and candidate management systems.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Developed and deepened relationships with high school representatives to meet with graduating seniors for recruitment.
Aircraft Engines Specialist
USAF
Glendale, AZ
03.2003 - 04.2010
- Performed scheduled and unscheduled inspections to check flight readiness of aircraft.
- Lubricated shafts, bearings and gears to maintain optimal performance.
- Collaborated with crew chief to coordinate fitting and alignment of heavy parts.
- Diagnosed faults and developed resolution plans.
- Documented all inspection and maintenance actions in aircraft forms, IMDS and FERMS.
- Performed cost analysis for shop components and labor hours.
- Recorded maintenance actions in aircraft logbooks.
Education
Bachelor of Science - Criminal Justice
Columbia Southern University
Orange Beach, AL05.2023
Associate of Applied Science - Human Resources Management
Community College of The Air Force
Montgomery, AL03.2011
Associate of Applied Science - Aircraft Maintenance
Community College of The Air Force
Montgomery, AL03.2005
Associate of Applied Science - Criminal Justice
Westmoreland County Community College
Youngwood, PA12.2000
Skills
- Scheduling and Time-Tracking
- Customer Service Management
- Administrative Customer Service Management
- Problem Anticipation and Resolution
- Customer Data Confidentiality
- Customer Retention Strategies
- Program Optimization
- Recruitment and Training
- Prioritization and Time Management
- In-Person and Telephone Interviewing
Certification
- LEAN SIGMA SIX WHITE BELT Aveta Business Institute June 2021
Timeline
Human Resources Specialist
United States Air Force
08.2019 - Current
Group Operations Manager
United States Air Force
01.2014 - 07.2019
Recruiter Specialist
United States Air Force
04.2010 - 12.2014
Aircraft Engines Specialist
USAF
03.2003 - 04.2010
Bachelor of Science - Criminal Justice
Columbia Southern University
Associate of Applied Science - Human Resources Management
Community College of The Air Force
Associate of Applied Science - Aircraft Maintenance
Community College of The Air Force
Associate of Applied Science - Criminal Justice
Westmoreland County Community College
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