Hi, I’m
Carrie Elizabeth Alexander
Mesa,AZ
Summary
Experienced goal oriented business operations administrative professional using a combination of skills in human performance, safety and risk management and human relations to develop, meet and exceed individual, departmental and enterprise strategic goals and objectives ensuring business continuity and sustainability. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Astute Business Operations Manager focused on supporting cross-functional teams to increase customer satisfaction through process improvements. Respectful and respected professional with exceptional knowledge of developing strategic plans for service excellence.
Overview
26
years of professional experience
Work History
Vinyl Vault Records
Director of Business Operations, Human Resources and Safety
04.2019 - Current
Job overview
- Brand Development and promotion for a vintage vinyl record retail store
- Human Resources, Regulatory, Quality and Continuous Improvement management
APS Inc.
Senior Safety, Corrective Action and Human Performance Consultant
05.2011 - 04.2019
Job overview
- Business planning and development of the Enterprise Corrective Action and Human Performance program (CAP/HP)
- Modeled, trained and consulted multi-departmental employees in Safety and CAP/HP strategies, concepts, and methodologies
- Strategic planning and management of goals, objectives and change management for business initiatives
- Educate and support 10 business areas in human performance and corrective action recognition, review and resolution for issues/events with corrective action implementation to mitigate and prevent occurrences or recurrences through strategic investigation and root cause identification
- Provided company environmental health and safety (EHS) and industrial hygiene consultation, analysis, and support
- Created, revised and presented safety and regulatory and corporate new hire safety orientation
- Strategic management determination of Safety and Health goals and opportunities for continuous improvement
- Partnered with internal and external customers to provide an Accident Prevention Manual (APM) with annual revisions
- Performed ergonomic consultations, environmental, safety and health audits
- (ISO 9001/14001, OSHA 18001, HAZMAT, EPA, RCRA, DOT, FMCSA)
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Fellowship 5:17
Director, Faith-based Outreach Program
11.2009 - 05.2011
Job overview
- Directed six guidance counselors in daily activities to provide effective faith-based counseling services to the private sector
- Designed, presented and mediated cognitive behavior therapy programs and support plans for individuals/families to encourage healthy lifestyles and successful management of recognized issues
- Facilitated wellness plans between clients and outside vendor/contractor services to reduce / eliminate destructive behavior patterns and recurrences
- Procurement and contract management of 3rd party operational service providers reducing 3rd party services budget by 15% through implementation of zero-based budget.
- Self-motivated, with a strong sense of personal responsibility.
- Strengthened communication skills through regular interactions with others.
- Worked flexible hours across night, weekend, and holiday shifts.
Lowes Companies, Inc.
Corp. Manager of Safety, Fleet and Assembly Operations
04.2003 - 11.2009
Job overview
- Advised and managed corporate (nation-wide) environmental, safety, health, loss prevention and Risk for 3,500 Fortune 50 home improvement retail locations
- Managed Personal liability and worker's compensation insurance programs reducing liability insurance deductible by 25%
- Served as an active participant on the Corporate Executive Legal, Risk and Safety Committee
- Introduced and integrated best practice operational policies, processes, and procedures for the daily operations of delivery, assembly, and fleet transportation departments
- Spearheaded utilization of an employee learning management system resulting in 3.2 million savings
- Wrote and produced training programs including DVD, Internet briefings, computer-based, web-based, and business television formats
- Reducing training costs and increasing safety and compliance awareness by 40%
- Created partnerships with manufacturers, distributors, and assembly, delivery contractors to integrate safety and ergonomics into product design, packaging, and assembly, delivery processes
- Managed 5,500 CDL vehicle operators involving DOT/FMCSA regulatory compliance
- Development of the Driver Management Information System (DMIS) to support regulatory commercial/non-commercial motor vehicle operations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Managed time efficiently in order to complete all tasks within deadlines.
Maricopa County Risk Management
Environmental Health and Safety Consultant
01.2001 - 03.2003
Job overview
- Managed environmental and occupational health and safety for Maricopa County
- Performed occupational safety, health and industrial hygiene observations, inspections and compliance audits
- Provided ISO 9001/14001 quality assurance and EPA regulatory compliance consultations to ensure air, water and waste regulatory compliance
- Partnered with management developing strategic business plans and budgets for Environmental, Industrial, and Occupational Safety and Health for county employees and the community
- Redesigned the county EHS/IH/OSH training libraries, introducing computer and web-based training to the employees, reducing training costs and increasing safety awareness
- Instructed training for internal county organizations
- Served as a member of the Maricopa County Emergency Response Team and Incident Commander, HazMat.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed and maintained courteous and effective working relationships.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Lowes Companies, Inc.
Manager of Loss Prevention, Safety, and HazMat
04.1998 - 12.2001
Job overview
- Responsible and accountable for company loss prevention, environmental and occupational safety and health for 2400 big box retail locations and 6 distribution centers nationwide
- Implemented and managed tools, programs, policies and processes necessary to achieve and maintain an industry average rate of 2% retail shrink while increasing average sales ticket by 10%
- Managed all 3rd party loss prevention and safety vendors and contractors, including developing and managing internal budgets to support the LP, Safety and HazMat departments
- Reduced costs of loss prevention equipment and improved asset management control by six million
- Developed and coordinated retail EHS and quality operations into international markets including Canada and Mexico including ISO 9001, ISO 14001, and OHSAS 18001 systems.
- Worked well in a team setting, providing support and guidance.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Life Christian University
Doctorate of Philosophy from Non-Secular, Theology and Counseling
Rochelle University, Global Online
Master of Science from Occupational Safety and Health
Concordia University
Bachelor of Business Administration from Business Management
Occupational Safety and Health Training Academy
NSMS/ISHM/CSHT/CSM-132Hr. Occupational Safety and Health
North Carolina State University
Manager of Environmental Safety and Health (MESH)
Central Piedmont Community College
Associate of Applied Science from Water Treatment
Stratford Career Institute
Paralegal Certification Program
University of San Diego / Arizona State University
Authorized Outreach Training Instructor, OSHA (500/501)
Skills
- Productivity Optimization
- Process Improvement
- Strategic development
- Risk Mitigation
- Regulatory Compliance
- Corporate Communications
- Workforce Planning
- Budget Forecasting
- Effective Communication
- Operations Management
- Business Planning
- Business Development
- Microsoft Office proficient
- Business Administration
- Cost-benefit analysis
- Business Workflows
- Analytical Skills
- Contract Management
- Teamwork and Collaboration
- Problem-Solving
- Continuous Improvement
- Quality Assurance
- Project Management
- Motivational Leadership
- Strategic Planning
- Relationship building and management
- Excellent oral and written communication
- Presentation Skills
- Data Analytics
- Data Management
- Logistics Management
- Contract Administration
- Customer Service
- Attention to Detail
- Organizational Skills
- Team Leadership
- Team Collaboration
- Active Listening
- Adaptability and Flexibility
- Effective leader
- Team building
- Employee Motivation
- Self Motivation
- Inventory Tracking and Management
- Professionalism
- Business Leadership
- Adaptability
- Written Communication
Certification
CSP/CSHP/LPS/CLA/CST/AEP/CAP/HP and alternate related business certifications along with professional references available upon request.
Timeline
Director of Business Operations, Human Resources and Safety
Vinyl Vault Records
04.2019 - Current
Senior Safety, Corrective Action and Human Performance Consultant
APS Inc.
05.2011 - 04.2019
Director, Faith-based Outreach Program
Fellowship 5:17
11.2009 - 05.2011
Corp. Manager of Safety, Fleet and Assembly Operations
Lowes Companies, Inc.
04.2003 - 11.2009
Environmental Health and Safety Consultant
Maricopa County Risk Management
01.2001 - 03.2003
Manager of Loss Prevention, Safety, and HazMat
Lowes Companies, Inc.
04.1998 - 12.2001
Life Christian University
Doctorate of Philosophy from Non-Secular, Theology and Counseling
Rochelle University, Global Online
Master of Science from Occupational Safety and Health
Concordia University
Bachelor of Business Administration from Business Management
Occupational Safety and Health Training Academy
NSMS/ISHM/CSHT/CSM-132Hr. Occupational Safety and Health
North Carolina State University
Manager of Environmental Safety and Health (MESH)
Central Piedmont Community College
Associate of Applied Science from Water Treatment
Stratford Career Institute
Paralegal Certification Program
University of San Diego / Arizona State University
Authorized Outreach Training Instructor, OSHA (500/501)
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