CarrieKay Christensen
Vancouver,WA
Summary
Results-driven Implementation Project Manager committed to reengineering and delivering consistent and strategic end-to-end business process solutions. Analytical professional well-versed in coordinating and prioritizing project tasks, managing timelines and maintaining project plans to communicate status to clients and senior management. Offering 15+ years of vast experience overhauling work flows, processes and systems. Communicative leader with proven track record of proactively identifying and resolving problems with creative solutions.
Overview
17
17
years of professional experience
Work History
Senior Practice Implementation Manager
Vetsource
Portland, OR
08.2018 - Current
- Outlined work plans, determined resources, wrote timelines and generated initial process flows
- Identified, remediated and revised poor processes and developed improvement plans.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Sped up and simplified application and resource provisioning.
- Led and managed staff of 9 team members engaged in administering complex Onboarding processes.
- Developed project plans identifying key issues, approaches and performance metrics.
- Supported business continuity and disaster recovery.
- Coordinated internal audits and led remediation efforts for identified deficiencies.
Facility Administrator
Davita
McMinnville, Portland, OR
04.2017 - 08.2018
- Served as point of contact for internal and external customers seeking support and information.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean and functional environment.
- Assisted in project implementation, materials procurement, contract preparation and scheduling.
- Conducted inspections of drug storage and reviewed medication logs and reports for accuracy.
- Supervised patient care staff for appropriate techniques and adherence to facility policy and procedures.
- Collaborated and communicated with physicians and other members of healthcare team to interpret, adjust and coordinate daily patient care plans.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Ordered all pharmacy supplies and kept check on inventory levels.
Center Manager
Grifols
Portland , OR
05.2005 - 03.2017
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Devised processes to boost long-term business success and increase profit levels.
- Directed work of medical assistants, phlebotomists and lab techs to deliver exceptional client experiences.
- Evaluated and enhanced HR and Quality programs to strengthen operations.
- Devised and deployed successful marketing strategies, dramatically boosting store ranking.
- Directed daily operations at several busy plasma centers
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Managed work and performance of more than 35 employees.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
- Assisted in recruiting, hiring and training of team members.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Education
Associate of Arts - Business Administration
Southern New Hampshire University, CfA
New Hampshire12.2015
Skills
- Requirements analysis
- Budget administration
- Product development
- Analytical and Critical Thinking
- Written Communication
- Teamwork and Collaboration
- Salesforce Software Proficiency
- MS Office
- G-Suite
- Attention to Detail
- Cultural Awareness
- Planning and Coordination
- Decision Making
Timeline
Senior Practice Implementation Manager
Vetsource
08.2018 - Current
Facility Administrator
Davita
04.2017 - 08.2018
Center Manager
Grifols
05.2005 - 03.2017
Associate of Arts - Business Administration
Southern New Hampshire University, CfA