Carrie Lee Kelly
Biloxi
Summary
Dynamic hospitality professional with a proven track record of delivering exceptional customer service in fast-paced environments. Expertise in managing tables and fostering collaboration with kitchen staff to ensure smooth operations and enhance guest satisfaction. Strong multitasking abilities and keen attention to detail contribute to creating seamless dining experiences that leave a lasting impression on patrons. Committed to upholding high standards of service excellence while adapting to the evolving demands of the hospitality industry.
Overview
24
24
years of professional experience
Work History
Server, Bartender, Cook
Sapphire Supper Club/ Hotel Legends
Biloxi, MS
03.2021 - 04.2024
- Delivered exceptional customer service in fast-paced dining environment.
- Managed order accuracy and timely delivery to enhance guest satisfaction.
- Trained new staff on menu offerings and service standards for consistency.
- Implemented efficient table turnover strategies to optimize seating capacity during peak hours.
- Resolved customer complaints swiftly, improving overall dining experience and loyalty.
- Collaborated with kitchen staff to streamline food preparation processes.
Cook/Floor Supervisor/Bartender/Utility Worker
JN Enterprises, LLC
Biloxi
08.2016 - 02.2020
- Utility worker for JN Enterprises, LLC with outlets in Biloxi, Ocean Springs, Pass Christian, and Madison, MS.
- Communicated with both BOH and FOH team members to ensure food, beverage, and service were consistently and properly executed.
- Routinely supported other areas of operations as requested, including answering telephones, guest relations and completing financial transactions for other staff members.
- Supervised staff of over 100 people and ensured proper event set-up, food preparation, execution of service and proper shut down.
- Assisted in cocktail menu design utilizing produce, spirits, and craft beers produced locally along the Gulf Coast.
F&B Manager
Four Points by Sheraton/ Doubletree Hotels Biloxi
Biloxi
01.2012 - 05.2016
- Established mandatory customer service training program for all customer-facing employees. Boosted guest satisfaction scores from 80% to 95% within 3 months of program launch.
- Increased employee satisfaction while cutting staff turnover in half by developing staff recognition and accountability programs.
- Revamped unprofitable room service operations. Streamlined lunch and dinner options while adding customized menus for special occasions increasing revenue by 15% and overall guest satisfaction by 30%.
- Partnered with bartender, servers, and management team to create signature cocktail and appetizer menu that doubled bar revenue within first two months of launch targeting the local community as well as repeat transient guests.
- Reduced food and liquor costs a combined 20% after identifying and eliminating inventory issues such as excess ordering, poor storage, portion control, and inefficient waste management within 1 quarter of initial execution.
- Organized special events in the restaurant, including receptions, promotions, and corporate luncheons.
Trainer/Team Lead/Server/Bartender
Holiday Inn Gulfport-Airport
Gulfport
04.2010 - 01.2012
- Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections.
- Expertly prepared both alcoholic and non-alcoholic beverages using correct techniques, liquid measurements and garnishes.
- Conducted product inventory.
- Assisted Sales Dept. with special events and banquets.
Managing Partner
Coastal Drilling & Service, Inc
Kiln, MS
11.2005 - 03.2011
- Responsible for day to day operations of established water well drilling company including payroll, accounting, project management.
- Created new line of custom products resulting in increased revenue by 25% within first 6 months of launch.
- Spearheaded collections program that effectively collected $120,000.00 in loss revenue within one year.
- Managed a team of 25 employees over the course of two months at Stennis Space Center in Kiln, MS.
- Collaborated with state and local officials to effectively establish water drilling and service practices conducive to legislation.
Banquet Captain / Food Server
Voltaire
Addison, TX
07.2000 - 11.2005
Bartender
Club M.I.N.C.
Dallas, TX
03.2000 - 10.2005
Lead Mixologist/Assistant Bar Manager
Lombardi Mare
Addison, TX
01.2001 - 12.2003
Education
High School Diploma -
Bryan Adams High School
Dallas, TX05-1992
Skills
- ServeSaf Manager Certification
- TIPS trained
- Cash handling
- Guest engagement
- Hospitality service expertise
Timeline
Server, Bartender, Cook
Sapphire Supper Club/ Hotel Legends
03.2021 - 04.2024
Cook/Floor Supervisor/Bartender/Utility Worker
JN Enterprises, LLC
08.2016 - 02.2020
F&B Manager
Four Points by Sheraton/ Doubletree Hotels Biloxi
01.2012 - 05.2016
Trainer/Team Lead/Server/Bartender
Holiday Inn Gulfport-Airport
04.2010 - 01.2012
Managing Partner
Coastal Drilling & Service, Inc
11.2005 - 03.2011
Lead Mixologist/Assistant Bar Manager
Lombardi Mare
01.2001 - 12.2003
Banquet Captain / Food Server
Voltaire
07.2000 - 11.2005
Bartender
Club M.I.N.C.
03.2000 - 10.2005
High School Diploma -
Bryan Adams High School