Carrielle Johnson
Redford
Summary
Experienced and skilled communicator with over 5 years of customer care experience in the healthcare industry. Demonstrates strong decision-making and problem-solving abilities, proficiency in reporting and managing demographic patient information. Adept at training new hire employees on specific reports and departmental procedures, ensuring smooth operations and efficient workflow.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Provider Assistant
Sinai Grace Hospital
Detroit, MI
10.2020 - Current
- Coordinate patient registration, check-in, and discharge.
- Work collaboratively with colleagues to deliver patient/customer services that exceeds patient expectations as evidenced by patient satisfaction scores
- Ensured precision in encounter closure by maintaining departmental Excel reports.
- Conducted outbound calls to arrange virtual appointments and reorganize missed meetings.
- Showcased exceptional multitasking skills to ensure seamless workflow.
- Established professional connections across different leadership tiers.
- Resolve problems within guidelines of policies and procedures
- Supported training initiatives on key departmental reporting.
Patient Representative
Mclaren Health Care
Shelby Charter Township, MI
01.2019 - 10.2020
- Confirmed patient upcoming appointments, reviewed demographics and insurance information.
- Specialized in analyzing and optimizing health plan offerings across multiple categories.
- Scheduled inpatient and outpatient procedures efficiently.
- Streamlined transition processes by liaising effectively with all organizational levels on Medicaid-related procedures.
- Ensured completion of required patient paperwork before appointments and surgeries.
- Completed necessary documentation required by Medicaid, Medicare, insurance providers.
- Delivered prompt and respectful service to patients, fostering satisfaction.
- Enabled seamless information exchange through physician-to-physician collaboration.
- Adhered to HIPAA guidelines to maintain strict privacy for patient and physician records.
Patient Care Coordinator
Perigon Pharmacy
Livonia, MI
09.2018 - 01.2019
- Delivered essential information regarding schedules, directions, and requirements for appointments.
- Handled numerous incoming calls assessing patients' needs.
- Arranged new patient consultations with relevant healthcare professionals.
- Gathered essential pre-visit information.
Education
High school diploma -
Skills
- ICD-10
- CPT coding
- HCPCS
- Epic
- Analysis skills
- Communication skills
- Conflict management
- Medical coding
- Patient care
- Microsoft Word
- Microsoft Excel
- EMR Systems
Certification
CPR Certification
Assessments
- Filing & organization, Proficient, 04/01/19
- Scheduling, Completed, 04/01/19
- Problem solving, Completed, 04/01/19
Personal Information
Willing To Relocate: Anywhere
Timeline
Medical Provider Assistant
Sinai Grace Hospital
10.2020 - Current
Patient Representative
Mclaren Health Care
01.2019 - 10.2020
Patient Care Coordinator
Perigon Pharmacy
09.2018 - 01.2019