Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carrington Ekar

Houston,TX

Summary

Experienced Telecommunications Technician and Supervisor with a proven track record in fiber installation, team leadership, and customer satisfaction. Adept at troubleshooting, training, and optimizing workflows to exceed performance targets. Known for attention to detail, safety compliance, and delivering high-quality service in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Field Operations Supervisor

Ezee Fiber
06.2024 - Current
  • Developed standard operating procedures to ensure consistent work results across all team members and improve overall operational efficiency.
  • Mentored junior employees, fostering professional growth and development while strengthening the organization''s talent pipeline.
  • Streamlined communication between departments, fostering collaboration and efficient problemsolving.
  • Directed projects according to schedule and quality demands.

Fiber Premise Installer

Ezee Fiber
03.2024 - Current
    • Inspected installations to check for functionality and maintain customer satisfaction.
    • Addressed client concerns professionally, demonstrating a commitment to excellent customer service throughout the installation process.
    • Reduced callbacks by thoroughly testing installed equipment for proper functionality before leaving the job site.
    • Completed troubleshooting of malfunctions and diagnosed issues.

Install Supervisor

MN Drop Services
12.2023 - 02.2024
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Drop Bury Technician

MN Drop Services
10.2023 - 12.2023
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Maintained quality assurance and customer satisfaction objectives.
  • Tracked and recorded parts and labor costs related to each service call.
  • Use various tools and equipment to dig trenches, lay cables, and bury lines underground.

Trainer

Alpha Telecommunications
01.2019 - 10.2023
  • Provided ongoing support for technical training programs, answering questions or offering additional resources when needed.
  • Boosted employee satisfaction rates through personalized coaching sessions, addressing individual challenges and concerns related to customer experience.
  • Blended traditional learning approaches with existing and new technologies and used variety of learning tools to create and deliver learning programs that produced results.

Education

High School Diploma -

Alief Hasting High School
Houston, TX
01.2009

Skills

  • Operations management
  • Project leadership
  • Training and coaching
  • Work planning
  • Field operations coordination
  • Team building
  • Workflow planning
  • KPI tracking
  • Cross-functional coordination
  • Willingness to learn

Timeline

Field Operations Supervisor

Ezee Fiber
06.2024 - Current

Fiber Premise Installer

Ezee Fiber
03.2024 - Current

Install Supervisor

MN Drop Services
12.2023 - 02.2024

Drop Bury Technician

MN Drop Services
10.2023 - 12.2023

Trainer

Alpha Telecommunications
01.2019 - 10.2023

High School Diploma -

Alief Hasting High School

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