Richard Maslen II
Niagara Falls,NY
Summary
Dynamic Field Operations Supervisor at Spectrum with a proven track record in project leadership and operational efficiency. Skilled in coaching and training, I successfully managed a team of 15 technicians, ensuring timely project completion and high client satisfaction. Committed to safety oversight and employee development, I drive team performance and compliance.
Experienced with managing field teams and streamlining operations. Utilizes effective communication and problem-solving to address challenges. Track record of fostering team collaboration and achieving operational goals.
Professional operations supervisor known for driving operational excellence and improving field processes. Combines results-oriented mindset with strong focus on teamwork and adaptability. Valued for excellent leadership and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Field Operations Supervisor
Spectrum
05.2016 - Current
- Manage day to day operations.
- Directly responsible for 15 field Technicians, indirectly 35.
- Managed field operations for successful project completion, ensuring timely delivery and client satisfaction.
- Provide training on all company products and services.
- Perform on call duty.
- Ensure employee compliance with company policies.
- Assist in hiring and evaluating field personal.
- Oversee purchase of company uniforms, tools, and other supplies.
- Perform other duties as assigned.
Field Operations Supervisor
Time Warner Cable
08.2006 - 05.2016
- Conducted regular site inspections to ensure adherence to quality standards and identify areas for improvement.
- Managed field operations for successful project completion, ensuring timely delivery and client satisfaction.
- Directly responsible for 20 technicians, indirectly 40
- Provide training on company products and services.
- Perform on call duty.
- Ensure employee compliance with company policies and procedures.
- Assist in hiring and evaluating field personnel.
Education
High School Diploma -
Lewiston Porter High School
Youngstown, NY06-1984
Skills
- Customer relationship development
- Coaching skills
- Operations management
- Project leadership
- Training and coaching
- Safety oversight
- Schedule management
- Work planning
- Operations planning
- Schedule coordination
- Employee coaching
- Field operations coordination
- Operational efficiency
- Team supervision
- Training and mentoring
Accomplishments
- Supervised team of 15-35 staff members.
- Achieved top five metrics in Buffalo division through effectively helping with timely one on one meetings with team members to identify potential training issues.
- Achieved corporate recognition by completing company upgrade initiative with accuracy and efficiency.
- Collaborated with team of 10 in the development of Network Evolution.
Timeline
Field Operations Supervisor
Spectrum
05.2016 - Current
Field Operations Supervisor
Time Warner Cable
08.2006 - 05.2016
High School Diploma -
Lewiston Porter High School
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