Lazaro Avila
Kissimmee
Summary
Motivated and experienced telecommunications professional with over 8 years of progressive growth at Charter Communications, starting as a Field Technician and advancing through roles as a TQA Technician and SMB Technician to currently serving as a Field Operations Supervisor. Demonstrated expertise in technical troubleshooting, team leadership, and operational efficiency. Completed multiple NCTI courses and actively pursuing continued education through Charter’s partnership with Guild. Recognized for reliability and commitment, including deployment on two out-of-state storm recovery efforts. Known for driving performance, supporting field teams, and delivering top-tier customer service in high-pressure environments. Ready to apply many years of experience in industry along with excellent communication and organizational abilities to new rolez
Overview
8
8
years of professional experience
2014
2014
years of post-secondary education
Work History
Field Operations Supervisor
Charter Communications, Spectrum
Orlando
11.2023 - Current
- Trained new employees on safety protocols and operational procedures.
- Implemented logistical strategies to optimize inventory management processes.
- Conducted site inspections to verify compliance with company standards.
- Collaborated with cross-functional teams to resolve customer issues promptly.
- Monitored daily performance of team members and provided feedback for improvement.
- Resolved customer complaints in a timely manner by working closely with other departments.
- Enforced organizational policies regarding attendance, punctuality, productivity.
- Scheduled inspections of worksites to gauge technician skill and performance in field.
Technician
Charter Communications, Spectrum
Kissimmee
06.2017 - 11.2023
- Installed and maintained communication equipment for residential and commercial clients.
- Troubleshot technical issues using diagnostic tools and software.
- Collaborated with team members to ensure timely service delivery.
- Educated customers on service features and troubleshooting techniques.
- Assisted in training new technicians on procedures and best practices.
- Managed quality control and maintained high level of customer satisfaction.
- Followed safety practices to safeguard against injury and damage to property.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
Education
Comp TIA A+
Med Certs
06.2025 - 07.2025
Gateway Highschool
Kissimmee, FlSkills
- Customer service
- Technical troubleshooting
- Team collaboration
- Inventory management
- Employee training
- Safety compliance
- Effective communication
- Training and coaching
- Customer relationship development
- Employee coaching
- Team supervision
- Employee motivation
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Comp TIA A+
Med Certs
06.2025 - 07.2025
Field Operations Supervisor
Charter Communications, Spectrum
11.2023 - Current
Technician
Charter Communications, Spectrum
06.2017 - 11.2023
Gateway Highschool