Britney Hutchinson

• Increased customer and employee satisfaction ratings by >30% and 270%, respectively - by building rapport, leveraging sensus data, and fostering relationships (aiding in the generation of $14M+).
• Developed standard operating procedures to ensure consistent work results across all team members and improve overall operational efficiency, analyzing operational data to identify trends and opportunities.
• Maintained and updated training materials, facilitating the orientation process for new hires, enhanced team productivity by implementing efficient work procedures, and optimizing daily schedules.
• Coordinated with other supervisors to allocate resources, resolved personnel conflicts quickly and professionally, fostering a positive work environment that supports teamwork and collaboration.
• Assessed employee performance through regular evaluations, providing constructive feedback to promote safety, task prioritization, and discernment.

• Ensure new hires are prepared to be out on the line
• Lead and assist trainees throughout their first in-flight experience
• Administer line checks to ensure flight attendants are following policies and procedures in the air
• Ensure safety of all passengers
• Offer world class customer service
• Serving meals and drinks
• Preparing and inspecting the aircraft prior to departure
• Keeping current with FAA regulations.

• Successful and positive Initial New Hire training experience for SkyWest flight attendants.
• Developed strong relationships with students, promoting open communication channels about trainee progress and expectations, flight attendant coaching/mentoring.
• Assisted in the development of course materials, incorporating industry best practices for more effective instruction.
• Adept knowledge of SkyWest and FAA regulatory policies and procedures.

• Optimized scheduling processes to ensure resources were allocated effectively while minimizing downtime.
• Ensured accurate record-keeping by maintaining detailed logs of all dispatched jobs, technician assignments, and completed tasks.
• Educated customers leveraging their preferences and product knowledge, leading to increased sales.
• Consistently met deadlines under pressure while maintaining attention to detail in a fast-paced environment.
• Served as a reliable point of contact for field technicians during emergencies or unexpected issues.

*More employment history available upon request.