Carrisa Haack
Toledo,OH
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Member Service Representative
Glass City Federal Credit Union
Maumee , OH
2024.02 - 2024.05
- Provided guidance to members on how best to use products or services offered by the organization.
- Responded promptly to emails and voicemails from members seeking assistance.
- Assisted colleagues with tasks as needed during peak times of activity.
- Identified opportunities for cross-selling additional products or services based on member needs.
- Answered incoming calls regarding membership benefits and services.
Teller
Glass City Federal Credit Union
Maumee , Ohio
2022.12 - 2024.05
- Balanced cash drawers on a daily basis.
- Maintained accurate records of all transactions for compliance purposes.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Cross-sold additional bank products when applicable to meet customer needs.
- Followed up on requests from customers in a timely manner.
- Built and maintained customer relationships through quality, personalized, friendly interactions.
- Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
Treatment Coordinator
Corner Dental
Toledo , Ohio
2016.07 - 2020.11
- Made appointments, contacted patients for follow-ups, coordinated with insurance companies, and handled billing issues.
- Discussed dental benefits with patients.
- Collaborated with dental professionals to develop optimal treatment and payment plans for patients.
- Received and routed care team message and documents to appropriate staff.
Education
Some College (No Degree) - Dental Assisting
Stautzenberger College
Maumee, OH2017-06
Skills
- Organization skills
- Work ethic
- Friendly, positive attitude
- Active listening
- Decision-making
- Multitasking
- Customer Service
Timeline
Member Service Representative
Glass City Federal Credit Union
2024.02 - 2024.05
Teller
Glass City Federal Credit Union
2022.12 - 2024.05
Treatment Coordinator
Corner Dental
2016.07 - 2020.11
Some College (No Degree) - Dental Assisting
Stautzenberger College
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