Karina Medina
Member Service Representative
Birmingham,Alabama
Summary
Dedicated Customer Service Representative offering 8 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Member Service Representative
APCO Employees Credit Union
12.2021 - Current
- Assist members with wire transfers, card applications, affidavits, and fraud disputes.
- Update and resolve any discrepancies I come across.
- Open new accounts, close accounts, or remove joints owners.
- Reduced process inconsistencies to improve customer service.
- Instant issue debit cards and resolved any issues that I could.
- Identify, research, and resolve issues concerning transactions.
- Assist with online access by registering, unlocking, or resetting passwords.
- Post loan payments, add or transfer CDs, and write and mail official checks.
- Guide members through our website to apply for loans, view rates, download and fill out account applications, and more.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Process deposits, withdrawals, transfers, money orders, and cash advances.
Food Service Assistant
Johnny's Restaurant
03.2021 - 12.2021
- Assisted customers with any questions and helped to resolve complaints.
- Communicated with the kitchen and front end effectively to improve workflow.
- Post the closing report and counted down drawers to end the day.
- Updated the menu with any changes as needed for online ordering.
- Received payments by cash, credit cards, or gift certificates.
- Troubleshooted issues that would arise with the register system and website.
- Adhered to safe work practices and food safety regulations.
Sales Associate
Kohl's
11.2015 - 04.2017
- Maintained sales floor appearance according to catalog guide as closely as possible.
- Greeted and assisted customers with store card applications, returns, and where to find specific items.
- Communicated and worked as a team to anticipate challenges and obstacles when putting out new merchandise.
- Learned to use various devices for inventory purposes.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed efficient cash register operations.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Computer Science
Western Governors University
01.2021 - Current
Associate of Science -
Jefferson State Community College
Skills
Customer SupportOnline HelpMicrosoft Word
Communications
Organization SkillsServiceComputer LiteracySalesTroubleshootingMicrosoft ExcelAccount management
Service recommendations
POS systems expert
Training development aptitude
Attention to detail
Report preparation
Windows
MS Outlook
Strategic sales knowledge
Decision-making
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Member Service Representative
APCO Employees Credit Union
12.2021 - Current
Food Service Assistant
Johnny's Restaurant
03.2021 - 12.2021
Computer Science
Western Governors University
01.2021 - Current
Sales Associate
Kohl's
11.2015 - 04.2017
Associate of Science -
Jefferson State Community College