Carrissa Stevenson
Project Management
Lithia,FL
Summary
Enthusiastic Patient Care Coordinator motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Volunteer Coordinator
Boston Cares
- Enhanced volunteer engagement by implementing effective recruitment strategies and organizing orientation sessions.
- Streamlined the volunteer onboarding process for improved efficiency and increased retention rates.
- Developed comprehensive training materials to ensure volunteers were well-prepared for their roles.
- Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
Patient Coordinator
Mental Health Management Group
04.2021 - Current
- Created SOPS and managed two new treatment options
- Learned DEA and State guidelines and regulations for creating a new clinic
- Set up coordination of care with the VA as an out of network provider
- Quickly learned two new medical software programs
- Answer over 100 triage calls daily
- Learned to manage extremely stressful situations and stay balanced and focused.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients, providers, and insurance companies for a seamless healthcare experience.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
Lab Assistant in Biology Department
Hillsborough Community College
12.2020 - 06.2021
- Completed all duties efficiently with attention to detail
- Greeted visitors with Covid protocols, i.e
- Organized and monitored large groups of elderly citizens during Covid Vaccine lines
- Demonstrated flexibility in adapting to changing priorities or new assignments as needed within the lab environment.
- Washed, dried and sterilized any used lab equipment.
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
- Improved laboratory safety through regular inspection and maintenance of equipment, as well as adherence to safety guidelines.
Certified Ophthalmic Assistant
Updegraff Laser Vision, Eye Health America
08.2018 - 03.2020
- Created a caring environment to reduce fear in patients having eye exams or surgery
- Collected useful data for optometrist and ophthalmologist
- Accurately coded exams and procedures to ensure proper billing
- Recognized needed diagnostic testing or measurements by paying attention to detail as I reviewed charts
- Kept a clean workspace and healthy atmosphere for a team mentality.
- Improved patient experience by efficiently conducting preliminary eye examinations and diagnostic tests.
- Assisted ophthalmologists in providing quality care by preparing patients for examination and procedures.
- Ensured patient safety, conducting thorough sterilization of ophthalmic instruments and equipment.
- Identified issues during preliminary exam and addressed concerns with physician.
Dunedin Montessori
Dunedin Montessori Academy
05.2015 - 06.2018
- Led the 2 and 3 year old preschool room at a Montessori Academy
- Created curriculum based on children's needs
- Assisted planning Holiday parties and events
- Created Summer camp curriculum
- Encouraged a fun learning environment.
Certified Ophthalmic Assistant Study Coordinator
St. Luke's Cataract and Laser Institute
07.2008 - 06.2013
- Improved patient experience by efficiently conducting preliminary eye examinations and diagnostic tests.
- Assisted ophthalmologists in providing quality care by preparing patients for examination and procedures.
- Participated in initiation visits and investigator meetings, implementing trials in accordance with study timelines and budgets.
- Maintained compliance with protocols covering patient care and clinical trial operations.
- Followed informed consent processes and maintained records.
- Collected data and followed research protocols, operations manuals, and case report form requirements.
- Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
- Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
- Contributed to a positive work environment by fostering open communication, teamwork, and professional development opportunities for staff members.
- Maintained up-to-date knowledge of industry best practices, regulations, and advancements in clinical research coordination methodologies.
- Strengthened relationships with external partners such as clinical sites and vendors through effective communication channels and consistent follow-through on commitments.
- Supported participant retention efforts by designing engaging materials that highlighted the benefits of continued involvement in the study.
- Enhanced interdisciplinary collaboration among researchers by organizing regular team meetings and progress updates.
- Facilitated timely enrollment of participants through targeted recruitment strategies.
Certified Ophthalmic Assistant Photographer
Harvard Vanguard Medical Associates
05.2007 - 07.2008
- Improved patient experience by efficiently conducting preliminary eye examinations and diagnostic tests.
- Assisted ophthalmologists in providing quality care by preparing patients for examination and procedures.
- Trained new photographers in use of camera equipment and editing software.
- Researched new camera equipment and accessories.
- Leveraged mechanical mounting systems to improve focus and image stability.
- Serviced, repaired and maintained ophthalmic equipment to keep instruments and tools in good condition.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
- Identified issues during preliminary exam and addressed concerns with physician.
Education
Bachelor of Science - Information Technology Project Management
SNHU (current Student)
New Hampshire05.2025
Associates Degree - Biology
Hillsborough Community College
Tampa, FL06.2021
Skills
- 10 years Compassionate Patient Care
- 10 years Working well on a team and managing time effectively alone
- 10 years Keeping a clean and organized workspace
- 10 years Implementing organization systems to help others perform more efficiently
- Numerous computer program skills, ie Microsoft Suite, Zoom, multiple EMRs
- Insurance Verification
- Data Collection
- Medical Terminology
- Medical Coding
- Anatomy Knowledge
- Eye exams: manual refractions, taking eye pressure, checking muscle movements, checking pupil reaction, 10 checking gaze using prism bars years Ophthalmic diagnostic measurements using OCT, HRT, Visual Field, Corneal Topography and photography
- Ophthalmology Experience
- EMR Systems: Epic, Valent, Nextgen, Insync (Qualifacts)
- Medical Records Management (HIPPA compliance)
- Policy Development
Certification
- TMS and Ketamist Clinic License - Specialty Training 6/2023
- FDA Training for Clinical Studies 9/2023 (2008)
Timeline
Patient Coordinator
Mental Health Management Group
04.2021 - Current
Lab Assistant in Biology Department
Hillsborough Community College
12.2020 - 06.2021
Certified Ophthalmic Assistant
Updegraff Laser Vision, Eye Health America
08.2018 - 03.2020
Dunedin Montessori
Dunedin Montessori Academy
05.2015 - 06.2018
Certified Ophthalmic Assistant Study Coordinator
St. Luke's Cataract and Laser Institute
07.2008 - 06.2013
Certified Ophthalmic Assistant Photographer
Harvard Vanguard Medical Associates
05.2007 - 07.2008
Volunteer Coordinator
Boston Cares
Bachelor of Science - Information Technology Project Management
SNHU (current Student)
Associates Degree - Biology
Hillsborough Community College
- TMS and Ketamist Clinic License - Specialty Training 6/2023
- FDA Training for Clinical Studies 9/2023 (2008)
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