Carroll Joseph
Baton Rouge,LA
Summary
Dynamic team player with a solid background in customer service and operations management. Known for leveraging strong problem-solving skills and leadership abilities to enhance efficiency and maintain high satisfaction levels.
Overview
2027
2027
years of professional experience
Work History
Delivery Driver
Almquist Logistics (Fedex) / RPM Deliver Service (Amazon)
Baton Rouge, LA
02.2023 - Current
- Delivered packages efficiently within designated timeframes, ensuring customer satisfaction and compliance with delivery protocols.
- Maintained accurate logs of deliveries and pickups using handheld tracking devices to enhance operational efficiency.
- Navigated routes effectively utilizing GPS technology, reducing fuel consumption and improving delivery times.
- Conducted vehicle inspections and maintenance checks regularly to ensure optimal performance and safety standards.
- Coordinated with dispatch teams to resolve logistical challenges promptly, enhancing overall service reliability.
- Managed customer interactions professionally, addressing inquiries and resolving issues to maintain high service levels.
Hospitality Worker
Joe's Crab Shack / Quarters Endless Entertainment / Boil and Roux Southern Kitchen
Baton Rouge, LA
02.2017 - 12.2024
- Promoted from within.
- Designed and implemented training programs to enhance employee performance and engagement.
- Trained new hires to perform cross-training exercises with experienced workers.
- Delivered exceptional customer service in fast-paced dining environments.
- Collaborated with team members to ensure smooth restaurant operations.
- Assisted in implementing new procedures to enhance efficiency and guest satisfaction.
- Resolved customer complaints promptly to maintain positive dining experiences.
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
General Manager
Firehouse Subs
Baton Rouge, LA
2021 - 2022
- Promoted from within.
- Directed operational strategy to optimize resources and improve overall efficiency.
- Fostered relationships with key stakeholders to support organizational goals and initiatives.
- Oversaw budget management, ensuring alignment with financial objectives and constraints.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
Expeditor
Half Shell Oyster House
Baton Rouge, LA
09.2019 - 2021
- Promoted from within.
- Monitored inventory levels and communicated needs to vendors for restocking.
- Coordinated timely delivery of food and supplies to ensure efficient service.
- Maintained organized storage areas to facilitate quick access to materials.
- Addressed supply problems and developed creative solutions to prevent delays.
- Boosted customer satisfaction by resolving issues promptly and providing regular updates on order status.
- Trained new expeditors and food runners according to company policies and standards.
Bay Host
Topgolf
Baton Rouge, LA
01.2018 - 07.2019
- Facilitated guest experiences by ensuring timely service and attention to detail.
- Collaborated with team members to maintain cleanliness and organization of bays.
- Monitored equipment functionality, reporting issues to management for prompt resolution.
- Efficiently processed payments from customers, resolving any discrepancies in a timely manner to ensure accurate financial records.
- Served as a point of contact for guest inquiries or concerns, providing prompt solutions that reflected positively on the establishment''s reputation.
Store Manager
Journeys Shoes
Baton Rouge, LA
02.2015 - 2017
- Promoted from within.
- Managed cross-functional teams to enhance collaboration and drive project success.
- Oversaw daily store operations, ensuring exceptional customer service and adherence to company policies.
- Trained and developed staff, fostering a collaborative team environment and enhancing performance.
- Implemented visual merchandising standards, optimizing product displays to drive sales and enhance customer experience.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Bachelor of Science - Behavioral And Social Sciences
Southern University And A&M College
Baton Rouge, LA12.2014
High School Diploma -
Breaux Bridge High School
Breaux Bridge, LA05.2009
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking and organization
- Training and mentoring
- Operations management
- Cash management
- Leadership and team building
- Team player
Timeline
Delivery Driver
Almquist Logistics (Fedex) / RPM Deliver Service (Amazon)
02.2023 - Current
Expeditor
Half Shell Oyster House
09.2019 - 2021
Bay Host
Topgolf
01.2018 - 07.2019
Hospitality Worker
Joe's Crab Shack / Quarters Endless Entertainment / Boil and Roux Southern Kitchen
02.2017 - 12.2024
Store Manager
Journeys Shoes
02.2015 - 2017
General Manager
Firehouse Subs
2021 - 2022
Bachelor of Science - Behavioral And Social Sciences
Southern University And A&M College
High School Diploma -
Breaux Bridge High School