Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Carsen Broich

Ames,IA

Summary

Adaptable and hardworking Bartender with experience at Briarwood Golf Club, adept in mixology and exceptional customer service. Elevated guest experiences by mastering safe service compliance and leveraging clear communication. Demonstrated leadership as head lifeguard, enhancing team efficiency and safety protocols. Passionate about fostering team unity and maximizing profitability through strategic upselling and task management.

Overview

3
3
years of professional experience

Work History

Bartender

Briarwood Golf Club
08.2023 - 07.2024
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits in order to average over $500 in sales each day.

Volunteer

Ankeny High School
07.2021 - 07.2024
  • Worked alongside students across all ages (K-12) to better their soccer knowledge and skills during a week long camp through the high school.
  • Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies.
  • Improved player behavior through modeling and disciplinary interventions.
  • Built positive, productive training environments fostering team unity and camaraderie.


Lifeguard

Trail Point Aquatics & Wellness
10.2021 - 08.2023
  • Promoted to head lifeguard after first year - included management over 40+ other lifeguards on shift and additional responsibilities/training
  • Trained and managed team of lifeguards on pool safety and risk management protocols.
  • Attentively monitored swimmers to identify distress.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.

Education

Bachelor of Science - Accounting

Iowa State University
Ames, IA
05-2028

Skills

  • Mixology
  • Basic accounting
  • Safe service compliance
  • Customer service expertise
  • Clear and effective communication
  • Bar restocking

Accomplishments

  • Vice President of Recruitment - Sigma Phi Epsilon; Expanded the size of the fraternity through my leadership, communication skills, and sales techniques
  • 2-year Commander for 2nd largest marching band in the state of Iowa; Managed, taught, advised, and represented over 500 students through music
  • President of the National Honor Society - Managed a cabinet of officers governing the largest student organization at the high school
  • 4-year varsity letter winner - Soccer


Affiliations

  • Sigma Phi Epsilon

Timeline

Bartender

Briarwood Golf Club
08.2023 - 07.2024

Lifeguard

Trail Point Aquatics & Wellness
10.2021 - 08.2023

Volunteer

Ankeny High School
07.2021 - 07.2024

Bachelor of Science - Accounting

Iowa State University

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Carsen Broich