Carson Campbell
Semmes
Summary
Customer service professional with three years of experience focused on delivering exceptional service and enhancing customer satisfaction. Demonstrated success in improving business operations and driving team performance through effective problem-solving strategies. Committed to ongoing professional development and achieving measurable results. Energetic and proactive in addressing customer needs to optimize financial outcomes.
Overview
4
4
years of professional experience
Work History
Tax Preparer
Johnson' Tax and Book Keeper Services
Eight Mile
05.2025 - Current
- Prepared federal and state tax returns for individual clients.
- Reviewed financial documents for accuracy and completeness.
- Communicated with clients to gather necessary tax information.
- Assisted in resolving client inquiries regarding tax issues.
- Maintained up-to-date knowledge of tax regulations and laws.
- Utilized tax preparation software to streamline filing processes.
- Collaborated with team members to ensure compliance with deadlines.
- Educated clients on tax deductions and credits available to them.
- Filed electronically through approved software programs.
- Maintained accurate records of all client transactions and filings.
- Assisted customers with any questions they had about their taxes or filing status.
- Compiled data from clients to accurately complete tax forms.
- Prepared and reviewed tax returns for individuals, partnerships, corporations and trusts.
- Advised clients on the best strategies for filing their taxes efficiently and legally.
- Researched federal, state, and local laws to ensure compliance with regulations.
- Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
- Reviewed prior year's returns for accuracy and completeness before submitting them.
- Identified potential deductions to minimize clients' tax liabilities.
- Responded to state and federal tax notices by preparing written responses or tax return amendments.
- Finalized and processed paperwork with local, state and federal government authorities.
- Ensured that all applicable deadlines were met when submitting documents.
- Organized paperwork for efficient review by senior staff members.
- Advised clients to comply with IRS regulations and meet state and federal tax obligations.
- Explained complex tax regulations in an easy-to-understand manner for clients' understanding.
- Analyzed financial information such as income statements and balance sheets to calculate tax liability.
- Assisted clients in responding to IRS notices of deficiency or audit findings.
- Communicated with federal and state tax agencies to obtain best resolution for clients.
- Conducted research on current trends in taxation law to stay up-to-date with changes.
Customer Service Representative
American Thrift Store
Mobile
01.2023 - 12.2023
- Greeted customers and provided exceptional service to foster loyalty.
- Answered inquiries and delivered accurate product information.
- Processed transactions accurately using point-of-sale systems.
- Resolved complaints through effective communication and problem-solving.
- Maintained store organization and cleanliness to enhance shopping experience.
- Trained new staff on customer service protocols and store policies.
- Handled inventory management and restocked merchandise as needed.
- Collaborated with team members to optimize store operations.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed positive relationships with customers through friendly interactions.
Front Desk Attendant
Hampton Inn
Troy
01.2022 - 12.2022
- Greeted guests warmly, ensuring efficient check-in and a positive arrival experience.
- Managed reservation system to confirm bookings and accommodate guest needs.
- Assisted with inquiries, providing detailed information on hotel services and amenities.
- Processed payments accurately at front desk, handling cash and issuing receipts.
- Coordinated room assignments based on guest preferences and availability.
- Maintained cleanliness of front desk area, promoting efficient operations.
- Collaborated with housekeeping to ensure room readiness and address guest requests.
- Resolved guest complaints promptly, enhancing overall satisfaction during stays.
Front End Cashier & Greeter
Walmart
Semmes
08.2021 - 05.2022
- Processed customer transactions accurately and efficiently at a busy retail location.
- Assisted customers with product inquiries and provided excellent service throughout their visit.
- Maintained clean and organized checkout areas to enhance customer experience.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Handled cash, credit, and return transactions following company policies and procedures.
- Trained new cashiers on register operation and customer service standards effectively.
- Resolved customer complaints promptly to maintain a positive shopping environment.
- Monitored inventory levels at the register to support stock management efforts consistently.
- Handled cash, card, check, gift card and coupon transactions for customer purchases.
- Greeted customers warmly and asked if they needed help.
- Processed customer payments using cash, debit cards, credit cards, gift certificates and vouchers.
- Packed and bagged products according to customer preferences.
- Answered customers' questions about products, prices, and availability.
- Kept register terminal area and store clean and orderly.
- Resolved customer complaints in an efficient manner while maintaining excellent customer service standards.
- Provided accurate change to customers when making transactions.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Ensured that all checkout areas were adequately stocked with bags, paper rolls and other supplies.
- Organized register supplies in front end and storage areas.
- Dealt courteously with irate or difficult customers in order to defuse potentially volatile situations.
- Verified customer purchases with valid identification.
- Followed company policies regarding returns and exchanges.
- Cross-checked price tags against scanned items to ensure accuracy of total purchase amount.
- Performed opening duties such as counting money in register drawers and reconciling receipts with sales totals.
Education
Bachelor of Science - General Business
Troy University
Troy, AL12-2025
Skills
- Microsoft Office Suite
- Document creation and editing
- Spreadsheet management
- Presentation design
- Database management
- Email communication
- Scanning technology expertise
- Intranet navigation
- Tax preparation
- Tax law compliance
- Tax credits expertise
- Tax deductions optimization
- Account reconciliation
- Tax reporting
- Client communication
- Customer service
- Data management
- Problem resolution
- Team collaboration
Community Service
Participated in food drives and other community service events to help others.
Awards And Acknowledgements
Troy Elite Men, 2023 – 2024
Timeline
Tax Preparer
Johnson' Tax and Book Keeper Services
05.2025 - Current
Customer Service Representative
American Thrift Store
01.2023 - 12.2023
Front Desk Attendant
Hampton Inn
01.2022 - 12.2022
Front End Cashier & Greeter
Walmart
08.2021 - 05.2022
Bachelor of Science - General Business
Troy University