Rising junior with 4+ years of customer experience in industry-leading restaurants and fast-food chains. Proven abilities in leadership and training among members of a team.
Overview
1
1
year of post-secondary education
4
4
years of professional experience
Work History
Delivery Driver
Dominos
Charlotte, NC
05.2020 - Current
Follow delivery dispatch instructions and communicate with customers as required, including delays, arrivals, and equipment problems.
Assistance in taking phone calls, performing prep work, and taking customer orders.
Training Manager
Smoothie King
Charlotte, NC
04.2018 - 04.2019
Managed overall store efficiency through weekly updates and checklists.
Trained new hires to perform cross-training exercises with experienced workers.
Developed departmental systems and procedures to better align workflow processes.
Certified Trainer
Chick-Fil-A
Charlotte, NC
08.2015 - 01.2018
Educated new employees through weekly training videos and job shadowing.
Assisted in experienced employee’s transitions to managerial positions.
Digital Media Analyst
Foot Wave
Charlotte, NC
05.2017 - 09.2017
Developed and reviewed content segments to engage retail customers on digital signage platform.