Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic
CARSON GARY

CARSON GARY

McCalla,AL

Summary

Talented Accounts Receivable Specialist and dedicated Customer Service Representative with extensive experience in the financial industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

17
17
years of professional experience

Work History

Accounts Receivable Specialist

Royal Cup Coffee
Birmingham, AL
02.2023 - Current
  • Monitored customer account details to minimize or rectify non-payments, delayed payments and other irregularities.
  • Evaluated open accounts to look for past-due balances and pursue collection strategies.
  • Implemented program to create daily spreadsheets and streamline financial reporting.
  • Kept accounts receivable tracking database current with relevant client information, collection and billing progress and program changes.

Debt Resolution Specialist

Rausch Sturm
Hoover, AL
09.2022 - 02.2023
  • Secured payments by following up with customers which disregarded promise to pay.
  • Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
  • Arranged for debt repayment or established repayment schedules based on customers' financial situations.
  • Reviewed overdue accounts to schedule contact dates for follow-up phone calls.

Customer Service Representative

Wells Fargo
Homewood, AL
03.2022 - 09.2022
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Loan Officer

Regions Bank
Birmingham, AL
02.2020 - 03.2022
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Shared detailed information regarding options to help customers make decisions.
  • Evaluated customer account information to assess current issues and determine potential solutions.

Administrative Assistant

SM Magnetics
Pelham, AL
08.2019 - 02.2020
  • Managed administrative processes and prepared key reports and documentation.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Collaborated in timely processing of billing and accounts receivables.
  • Coordinated special meetings and events on behalf of executive leaders.

Call Center Customer Service Representative

Spire Missouri Inc
Birmingham, AL
07.2018 - 05.2019
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis
  • Kept customer account information current and accurate by preparing, completing and processing forms and database changes
  • Maintained customer loyalty by delivering fast, friendly and knowledgeable service for routine questions and service complaints
  • Maximized customer satisfaction by handling more than 1842 calls and over 365 emails per month while keeping average time per call at less than 3 minutes and 17 seconds

Logistics Team Member

Target Corporation
Bessemer, AL
11.2017 - 10.2018
  • Monitored multiple databases to keep track of all company inventory
  • Checked items into computer system, printed labels and directed to storage locations
  • Printed, picked and packed items for shipment according to tight schedules
  • Loaded, unloaded, moved and sorted materials to keep items flowing to correct locations

Cashier

Whole Foods Market Inc
Birmingham, AL
08.2016 - 10.2017
  • Provided individualized customer service to enhance customer experience
  • Facilitated financial transactions and managed cash drawer without error
  • Trained new employees according to company policy

Cashier

Publix Super Markets Inc
Hoover, AL
05.2008 - 08.2016
  • Trained new clerks on policies, procedures, and best practices
  • Accepted cash, check, credit and debit payments in an accurate and efficient manner
  • Checked purchased merchandise for problems and signs of tampering before processing any return or exchange
  • Provided a high level of service by helping customers find the specific products

Education

Bachelor of Arts - History

University Of Montevallo
2018

Skills

  • Conflict mediation
  • Dispute management
  • Critical thinking
  • Relationship building
  • Proficiency in Microsoft Office (,Word, PowerPoint, Outlook, etc)
  • Active listening
  • Multitasking
  • Strong verbal, written communication, and organizational skills
  • Strong work ethic and self-motivation
  • Data entry at 40 words per minute
  • Documentation and reporting
  • Payment processing and account management
  • Inbound and outbound calling

Languages

English is my native language.

I have basic Spanish skills in speaking, writing and reading.

References

  • Kristen Watson 205-265-8765 Debt Resolution Team manager at Rausch Sturm LLP
  • Chris Houston 205-563-1990 Team Manager at Wells Fargo
  • Michael Johnson 334-233-9278 Team Lead over CRS at Regions Bank
  • Tia Roshell 205-837-0352 Team Lead over Credit Servicing Department at Regions Bank
  • Andy Robinson, 205-621-8841 ext.109, Supervisor at SM Magnetics.
  • Daniel Perry, 205-326-1692, Supervisor at Spire.
  • Daniel Spies, 205-572-9974, Supervisor at Whole Foods
  • Geneva Limbaugh 205-705-4825, Supervisor at Publix

Timeline

Accounts Receivable Specialist

Royal Cup Coffee
02.2023 - Current

Debt Resolution Specialist

Rausch Sturm
09.2022 - 02.2023

Customer Service Representative

Wells Fargo
03.2022 - 09.2022

Loan Officer

Regions Bank
02.2020 - 03.2022

Administrative Assistant

SM Magnetics
08.2019 - 02.2020

Call Center Customer Service Representative

Spire Missouri Inc
07.2018 - 05.2019

Logistics Team Member

Target Corporation
11.2017 - 10.2018

Cashier

Whole Foods Market Inc
08.2016 - 10.2017

Cashier

Publix Super Markets Inc
05.2008 - 08.2016

Bachelor of Arts - History

University Of Montevallo

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