Carson Gordon
Austin,IA
Summary
Dedicated Business Management student and experienced operational trainer with a proven track record of driving efficiency in high-volume environments. Bringing over two years of expertise in personnel onboarding, workflow optimization, and maintaining strict operational standards under pressure. Currently leveraging academic studies in business and market research to develop a more strategic approach to team leadership and process improvement. A versatile professional seeking to apply strong communication skills and a results-oriented mindset to a dynamic leadership or operations role in the Austin area.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
08.2023 - 09.2025
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Car Detailing Associate
Pritchard's Ford of Clearlake
02.2025 - 04.2025
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
Sales Associate (seasonal)
Buckel
11.2024 - 02.2025
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Education
Associate of Science - Business
North Iowa Area Community College
Mason City, IA05-2026
High School Diploma -
Acellus Academy
Kansas City, MO05-2025
Skills
- Team collaboration
- Active listener
- Friendly and outgoing
- Attention to detail
- POS system operation
- Quality control
Certification
- Texas Food Safety Board Certified
- TABC Certified Server
Timeline
Car Detailing Associate
Pritchard's Ford of Clearlake
02.2025 - 04.2025
Sales Associate (seasonal)
Buckel
11.2024 - 02.2025
Barista
Starbucks
08.2023 - 09.2025
Associate of Science - Business
North Iowa Area Community College
High School Diploma -
Acellus Academy