Carson King
Palm Bay
Summary
Detail-oriented professional with diverse experience in customer service and parts coordination. Proven ability to manage service documentation and maintain accurate records while collaborating with high-profile clients to deliver exceptional service in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Service Advisor
Gattos Tire and Auto Service
01.2026 - Current
- Acted as a liaison between technicians and customers, clearly translating technical information and meeting expectations.
- Delivered effective customer service in fast-paced, high-pressure environments, including conflict resolution
- Managed service documentation and records, ensuring accuracy, organization, and compliance to support operational integrity
- Collaborated with high-profile clients, including Patrick SFB, CCSFS, and Blue Origin, to enhance service operations and uphold professional standards
- Coordinated secure transport of payroll and sensitive documents, reinforcing reliability and trustworthiness in handling confidential information
Parts Coordinator
Gerber Collision
03.2025 - 01.2026
- Managed ordering and inventory of automotive parts across a multi-building shop
- Streamlined tracking systems for incoming and outgoing parts to enhance accuracy and efficiency
- Monitored and controlled budget to ensure cost-effective operations
- Collaborated with team members to align operations with customer standards and project requirements
- Cultivated organizational and budgeting skills to effectively manage resources in a fast-paced environment
Expediter
Power Motorcycles USA
09.2024 - 03.2025
- Delivered exceptional customer service in motorcycle dealership service department, enhancing customer satisfaction
- Assisted customers with service needs, ensuring clear communication and effective support to resolve issues
- De-escalated conflicts and resolved issues with upset or dissatisfied customers
- Acquired extensive knowledge of motorcycles and service operations, contributing to improved customer interactions
- Built strong interpersonal and communication skills in high-pressure situations
- Recognized limited advancement opportunities while maximizing skill development in role
Education
Bachelor of arts - criminal justice
University of Central Florida
Orlando05-2024
Associates of arts -
Eastern Florida State College
05-2022
Skills
- Guest relations
- Effective communication
- Project coordination
- Time management
- Analytical thinking
- Critical thinking
- Financial oversight
- Ethical standards
References
- David Marafino, General Manager, 321-223-5766
- Chris Hart, Coworker, 321-508-8787
- Robert Davis, Former Boss, 321-749-2955
Timeline
Service Advisor
Gattos Tire and Auto Service
01.2026 - Current
Parts Coordinator
Gerber Collision
03.2025 - 01.2026
Expediter
Power Motorcycles USA
09.2024 - 03.2025
Bachelor of arts - criminal justice
University of Central Florida
Associates of arts -
Eastern Florida State College